Department: Sales Location: Luton, Bedfordshire Reports To: Internal Sales Administration Manager Mission Based at our head office in Luton we are looking for an enthusiastic internal sales administrator to contribute to the growth of our Company. You will be responsible for dealing with customers calls and entering orders onto our IE9 system. Job Responsibilities Taking orders from customers in a business-to-business environment Inputting/ Processing sales orders on the IE9 system to a high accuracy achieving on business KPI’s. Act as first point of contact for our customers and deal appropriately with incoming sales enquiries. Managing the order process through the delivery including raising of pick lists and releasing of back orders Keeping the customer informed at all stages of order through to delivery. Providing a service of excellence to all customers and internal work colleagues Speaking to internal colleagues in relationship to stock and availability Working within strict guidelines Liaison with Field Sales Team supporting with dispatch of literature, samples, and display boards. Must be a confident communicator with great attention to detail. Qualifications, Knowledge, And Experience Have previous experience with B2B wholesale or e-commerce. Be a confident communicator. Be organised & have excellent attention to detail. Have a proactive & 'can-do' approach to tasks and work. Be eager to take ownership of your tasks. The successful candidate will be offered a competitive salary, access to the company’s profit share scheme and a company pension.