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Associate - Onboarding and Operational Support, Edinburgh
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Location:
Edinburgh, United Kingdom
Job Category:
Banking
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EU work permit required:
Yes
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Job Reference:
16105_1748440708
Job Views:
9
Posted:
28.05.2025
Expiry Date:
12.07.2025
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Job Description:
Job Description:
This is a great opportunity to work within the Verify team responsible for pre-employment compliance on behalf of their clients, as well as providing operational support to the wider Core-Asset Consulting teams. You will have previous administration or client service experience.
The role is designed to provide end-to-end administrative support across pre-employment screening, office coordination, and client service delivery.
The postholder will work closely with consultants, candidates, clients, and internal stakeholders to ensure smooth daily operations, data accuracy, and exceptional service standards.
Essential Skills/Experience:
* Communicates in a polite and professional tone via email and telephone.
* Listens actively and seeks clarification when unclear.
* Uses correct grammar, spelling, and tone in written communications.
* Shares relevant updates clearly and promptly with team members.
* Asks for help early when faced with unfamiliar tasks.
* Identifies simple issues or blockers and flags them to a senior colleague.
* Suggests practical options or checks previous examples when solving a known issue.
* Learns from prior mistakes to improve future accuracy.
* Makes appropriate choices within clear instructions or templates.
* Refers decisions outside their scope to a manager or consultant.
* Applies logical thinking to follow steps or select options.
* Stays within agreed protocols and seeks validation where needed.
* Completes tasks on or ahead of agreed deadlines.
* Demonstrates a bias for action and avoids procrastination.
* Understands the link between task completion and team goals.
* Shows self-awareness and adjusts effort/output where needed.
* Remains calm when juggling multiple tasks.
* Communicates proactively when deadlines are at risk.
* Responds positively to urgency from colleagues or managers.
* Manages stress by using prioritisation tools or check-ins.
* Demonstrates curiosity and asks questions to better understand tasks.
* Accepts constructive feedback and applies it.
* Volunteers for learning opportunities or training.
* Shows progress over time by improving consistency or speed.
* Works cooperatively with peers and responds supportively.
* Maintains a respectful tone in all interactions.
* Builds trust by following through on commitments.
* Understands different communication styles and adapts politely.
* Handles confidential information appropriately.
* Follows internal policies and processes without shortcuts.
* Admits mistakes and seeks guidance to correct them.
* Upholds honesty and transparency in all communications.
* Adjusts priorities as directed by others.
* Responds constructively to changing deadlines or instructions.
* Maintains professionalism in uncertainty.
* Re-engages quickly after setbacks or errors.
Core Responsibilities:
* First point of contact for inbound calls
* Coordinate and complete pre-employment screening for Verify clients and the temporary division workers.
* Handle queries from clients and candidates using Verify services with professionalism and accuracy.
* Update and maintain accurate records ensuring compliance with GDPR.
* Collate feedback from candidates and clients post-interview or assignment.
* Support onboarding and compliance processes including referencing, document collection, and right-to-work checks.
* Assist with reporting tasks
* Ensure timely escalation of outstanding documentation or unresolved issues to relevant consultants or managers.
* Must demonstrate a high level of accuracy and attention to detail in all tasks, ensuring work is reviewed to identify or correct errors before submission.
* Act as a first point of contact for inbound calls and general office coordination queries.
* Ensure timely and accurate candidate onboarding, referencing, and compliance support.
* Maintain accurate data in recruitment, vetting and compliance systems
* Assist with reporting tasks and internal trackers for placements, performance, and compliance.
* Manage internal processes such as office supplies, supplier queries, and GDPR data tracking.
* Maintain office filing systems, both digital and paper-based, for efficient information retrieval.
* Act as key liaison with building management or IT support providers for routine facility issues or desk moves.
* Monitor and circulate internal communications, updates, or notices (e.g. policy reminders, staff memos).
* Support event logistics for internal training, client briefings, or networking events (e.g. catering orders, attendee lists, materials).
Benefits:
* A highly competitive salary
* Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16105
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
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