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As a Maximo Consultant, you will be responsible for ensuring Maximo applications align with service design and business needs. You will provide effective user support and maintain system stability to support operational goals. The role specializes in CAFM using IBM Maximo, with prior experience in Facilities Management or IT Service Management environments.
Your responsibilities in the role
1. Support planning, testing, and improvement of Maximo applications.
2. Lead requirement-gathering sessions and produce documentation.
3. Resolve system issues, close process gaps, and enhance performance.
4. Collaborate with the CAFM Developer on analysis, configuration, and upgrades.
5. Manage incidents, troubleshoot problems, and test solutions.
6. Document changes and ensure compliance with IT policies and procedures.
7. Monitor system performance and apply improvements.
8. Share knowledge and continuously develop expertise.
Experience
* 5+ years in a similar role; 7+ years in structured IT service environments.
* Industry experience in Civils, Construction, or Facilities.
* Extensive hands-on experience with IBM Maximo, SQL, and/or DB2.
* Strong skills in system testing, QA practices, and troubleshooting methodologies.
* Familiarity with integration tools (ESB, Web Services, WebSphere, SOAP).
* Experience in system upgrades, migrations, and CI/CD (Microsoft DevOps).
* Able to create and interpret technical documentation for users and training.
Skills
* IBM DB2
* Microsoft SQL
* Data Query Optimisation
* User Security
* System Administration - MIF
* Escalations
* Workflow
* Communication templates
* DB Config
* Domains
* Actions
* Roles
* Automation Scripts
* SC Clearance/ability to complete SC clearance
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