Overview
Are you looking for an exciting opportunity to manage claims from start to finish, while delivering exceptional service to clients? You’ll be known internally as a Desktop Claims Technician, where you will handle a caseload of claims, ensuring effective communication with clients via phone and email. This role requires a proactive and detail-oriented individual who thrives in a fast-paced environment and is committed to delivering outstanding results. Please note that this is a fully remote position, working Monday-Friday 9am-5pm. How you'll make an impact Your role will be to manage a caseload of property claims from start to finish, ensuring efficient and accurate handling while delivering exceptional client service. Your day-to-day responsibilities will involve: Responding to client queries via phone and email within agreed service levels Communicating claims decisions clearly and effectively Ensuring compliance policies, procedures, and file management best practices Supporting team success by assisting colleagues and sharing knowledge About You Proven experience in property claims handling. Previous phone-based customer service experience, ideally within insurance. Excellent attention to detail, organisational skills, and the ability to prioritise workloads effectively. Strong written and verbal communication skills, alongside problem-solving abilities and a proactive approach. Self-motivated and committed to delivering exceptional service, with the ability to handle sensitive information confidentially. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…