General Practice Administration Assistant
This role involves providing administrative support to various teams within the practice to ensure smooth workflow. Flexibility is essential as no two days are the same. The position requires a minimum of 24 hours per week.
Main duties
The successful candidate will work across non-clinical teams at two practice locations, handling tasks such as greeting patients, managing queries, processing registration forms, appointment requests, and referrals.
About us
Downend Health Group prioritizes team wellbeing and offers flexible working patterns, social events, and recognition schemes. We value empathy, patience, and transferable life skills. Our recruitment process is quick and friendly, welcoming applicants from all backgrounds.
Details
* Posted: 25 April 2025
* Salary: £12.21/hour (NMW criteria)
* Contract: Permanent
* Working pattern: Full-time/Part-time
* Locations: The Willow Surgery, Downend Health Group
Job description
Responsibilities
The role supports multiple teams, including administration, medical secretarial, eConsult, patient assistance, and information governance, with duties ranging from document workflow management to patient interaction and data handling.
Requirements
* Highly organized, adaptable, and able to manage multiple duties
* Flexible with working hours and capable of covering short-term and long-term absences
* Resilient, collaborative, and proactive
* Excellent IT skills, particularly in Microsoft Office
* Strong communication skills and understanding of confidentiality and clinical governance
Additional notes
The role involves developing skills over time, with responsibilities evolving as knowledge increases. Flexibility and commitment are key to supporting the practice effectively.
Person Specification
Qualifications
* GCSE in Maths and English (Essential)
Employer details
Downend Health Group, The Willow Surgery, Hill House Road, Downend, Bristol, BS16 5FJ
Website: https://www.downendhealthgroup.com
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