Assistant Store Manager at Paris Dress House
Hours per Week: 38 (including evenings and weekends)
We’re looking for an experienced and highly organised Assistant Store Manager to join the team. This is a hands‑on role suited to someone with a genuine passion for customer experience, strong leadership skills and the ability to thrive in a fast‑paced retail environment.
You’ll support the Store Manager in driving performance, leading the team and ensuring every customer receives an exceptional, high-quality experience.
Responsibilities
* Drive sales performance and achieve store KPIs
* Deliver exceptional, above‑and‑beyond customer service at all times
* Lead, motivate and support the team to maintain a positive working environment
* Manage appointments, collections and customer enquiries
* Handle customer issues professionally, protecting the overall customer journey
* Maintain accurate administration including records, payment plans and systems
* Liaise with suppliers and track orders effectively
* Ensure the store is always clean, organised and presented to a high standard
* Support day‑to‑day store operations alongside the Store Manager
Qualifications
* Minimum 3 years’ experience in retail or sales
* Previous management or supervisory experience (essential)
* Strong leadership skills with confidence managing people
* Excellent organisation and attention to detail
* Ability to resolve conflict calmly and professionally
* A customer‑first mindset with high standards
* Ability to work under pressure in a busy environment
* Flexibility to work Metrocentre trading hours, including evenings and weekends
Additional Information
To apply, please bring your CV to Paris Dress House in Upper Red Mall.
Location: Metrocentre, Gateshead NE11 9XF.
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