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Apprentice resident liaison officer

Hatfield
EQUANS
Resident liaison officer
Posted: 9 July
Offer description

Equans is looking for an Apprentice Resident Liaison Office (RLO) to join our team in Hatfield. This is a full-time role. On offer is a competitive salary and benefits package.

This is a full-time apprenticeship position. On offer is a competitive salary, structured training, and a full benefits package.

As this is a social value-based role, applicants must be located in or very near the W10 (West London) area to be eligible.

The Apprentice Resident Liaison Officer serves as a vital link between the construction team and residents, ensuring effective communication and addressing concerns promptly. This role involves being the primary point of contact for residents, facilitating smooth project execution, and maintaining high levels of customer satisfaction. The apprenticeship offers structured training, providing the ARLO with essential skills and insights into both the construction and customer service sectors.

What will you deliver?

Main Duties:

1. Act as the main point of contact between residents and the construction team during projects.
2. Communicate project updates, timelines, and potential disruptions clearly and effectively.
3. Organise and support resident meetings, consultation events, and community engagement days.
4. Maintain accurate records of all resident interactions and provide administrative support to the site team.
5. Monitor on-site progress and resident concerns, escalating any issues where necessary.
6. Work collaboratively with site managers, health & safety teams, and external stakeholders.
7. Support the delivery of construction works in occupied housing environments with minimal disruption.
8. Enrol in and complete a formal apprenticeship programme with regular reviews, mentoring, and training.


What we can offer you?

9. 24 days annual leave (+ public holidays)
10. Life Cover equivalent to 1,5 times annual salary
11. Employee discount shopping schemes on major brands and retailers
12. Gym membership discounts
13. Cycle to work scheme
14. Holiday purchase scheme
15. 2 corporate social responsibility days per year
16. Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
17. Attractive Employee Referral Rewards Scheme
18. Access to our growing employee networks
19. 24/7 Employee Assistance Program and access to mental wellbeing app


Support Provided

20. On-site mentor and structured induction
21. Bi-weekly reviews and monthly meetings with training provider
22. Hands-on learning with full supervision and support from senior team members


Who are you?

Skills, Knowledge and Experience

23. Communication Skills: Excellent verbal and written communication abilities.
24. Multitasking Ability: Proven capability to manage multiple tasks and priorities effectively.
25. Problem-Solving Skills: Strong aptitude for resolving conflicts and addressing issues proactively.
26. Industry Interest: Genuine interest in the construction and customer service sectors.
27. IT Proficiency: Basic skills in IT, including familiarity with Microsoft Office applications (Word, Excel, etc.).

Education and Qualifications

28. Academic Background: Educated to GCSE level or equivalent.
29. Driving Licence: Possession of a full, current, and valid UK driving licence


Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15, employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90, employees working on 5 continents and a turnover of 19.2 billion euros in. Equans is a subsidiary of the Bouygues group.

Our ambition

At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core valuesAccountability, Respect, Team Spirit, and Service Focus.

We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act .

At Equans were committed to delivering a culture where everyones voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans youll find a welcoming and open workplace where youre supported and encouraged to be your true self at work.

Youll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.

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