Housing Maintenance Administration Officer – Housing
Supporting Responsive Repairs and Housing Maintenance Services
Cambridge City Council is seeking a Housing Maintenance Administration Officer to join the team at the City Services Hub.
This role provides essential administrative support to housing maintenance operations, ensuring responsive repairs, planned works and contractor activities are accurately recorded and efficiently coordinated.
Assignment Details
* Location: City Services Hub, CB4 0DN
* Start Date: ASAP
* Hours: 37 per week
* Working Hours: 09:00 – 17:00
* Pay Rate: £15.31 per hour
* Candidate Selection: Review – CV Required, Interview Required
Role Overview
The Housing Maintenance Administration Officer will support the delivery of housing repairs and maintenance services by managing administrative processes, maintaining accurate records and liaising with tenants, contractors and internal teams.
The post-holder will play a key role in ensuring high standards of customer service and compliance with council procedures.
Key Responsibilities
* Provide administrative support to the housing maintenance team
* Process repair requests and update housing management systems
* Schedule works and liaise with contractors and operatives
* Maintain accurate records of repairs, appointments and compliance documentation
* Monitor job progress and ensure timely completion
* Respond to tenant enquiries via telephone and email
* Assist with performance reporting and data collation
* Ensure documentation aligns with Council policies and procedures
Essential Skills & Experience
* Previous administrative experience, ideally within housing, maintenance or property services
* Strong organisational skills and attention to detail
* Experience using IT systems and maintaining electronic records
* Good communication skills (written and verbal)
* Ability to manage workload and meet deadlines
* Customer-focused approach
* Eligibility to work in the UK
Compliance Requirements
The successful candidate will be required to complete:
* UK eligibility to work confirmed (with verification method recorded)
* Cambridge City Council Agency Worker Policies and Procedures acknowledgement
* Cambridge City Council Confidentiality Agreement
* Key Information Document (KID) issued
* Last 2 years written employment references
* Worker Pay Confirmation issued
* Verification of all legally required licences/qualifications (if applicable)
* Worker Terms and Conditions (Contract) issued
Job Reference:
Job Types: Full-time, Fixed term contract
Contract length: 2 months
Pay: £15.31 per hour
Expected hours: 37 per week
Experience:
* housing administrative: 1 year (required)
* local authority housing : 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person