Knights is a legal and professional services business with 1,400+ fee earners delivering high-quality services to over 10,000+ business clients from over 30 office locations across the UK.
We believe that everyone has an important role to play in the success of the company, with the inclusive culture as well as our collaborative, flexible and friendly environment making it a great place to work.
We’re looking for a proactive and colleague-focused Technology Analyst to join our dynamic Technology Support team. This is a great opportunity for someone passionate about technology and service excellence to play a key role in supporting our colleagues across the business.
As a 1st Line Analyst, you’ll be the first point of contact for Technology Support, helping internal colleagues resolve technical issues efficiently and professionally. You’ll also contribute to the implementation and improvement of systems that support Knights’ continued growth.
Key Responsibilities
* Provide responsive and professional 1st line technical support to internal colleagues, ensuring a high standard of customer service.
* Troubleshoot and resolve hardware, software, and network issues—remotely and in person.
* Support and maintain technology hardware, Microsoft operating systems, desktop applications, and network infrastructure.
* Maintain accurate records of incidents, service requests, and resolutions.
* Monitor system performance and elevate issues as needed to ensure service continuity.
* Contribute to technology projects, including system upgrades, rollouts, and process improvements.
* Ensure adherence to Service Level Agreements (SLAs) and internal performance targets.
* Stay informed on emerging technologies and best practices.
Preferred Skills & Experience
* Experience in a 1st Line or Service Desk support role, ideally in a professional services environment.
* Strong knowledge of Microsoft Windows (client and server), Office 365, and Active Directory.
* Familiarity with networking (LAN, WAN, Wi‑Fi) and basic troubleshooting.
* Experience with Microsoft Exchange and remote support tools.
* Understanding of technology security, antivirus, backup, and patch management.
* Excellent communication and interpersonal skills, with a colleague-first approach.
* Strong analytical and problem-solving abilities.
* Self‑motivated, organised, and able to work independently or as part of a team.
* Positive attitude and eagerness to learn.
We offer a unique environment; you will be part of a one team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment.
Most excitingly of all, you have the opportunity to help change the way we all think about and deliver the future of legal and professional services in a friendly, caring business, with little (if any) hierarchy. Our culture of positivity and transparency, provides a great platform for the right people to take their careers to the next level.
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