Are you friendly, enthusiastic, and love working with children and families?
Do you enjoy being part of a fun, energetic team in a fast-paced environment?
Join The Play Park – Romsey's brand-new soft play centre – and help us create unforgettable experiences for families every day.
As a Soft Play Assistant, you'll be at the heart of everything we do – welcoming families, supporting play sessions, helping in the café, and making sure our centre is safe, clean, and full of smiles. You'll work closely with your team to deliver brilliant customer service and ensure every child has a fun and safe visit.
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Key Responsibilities
1. Customer Service
Greet families with a smile and provide a warm, friendly welcome.
Assist with check-ins, party bookings, and general enquiries.
Support children and parents during play, helping everyone feel safe and included.
Handle basic customer feedback or pass on concerns to the manager.
2. Play Area & Floor Support
Supervise the play area to ensure a safe and enjoyable environment.
Help set up and support parties, events, and group bookings.
Keep the play area clean and tidy throughout the day.
3. Café & Cleaning Duties
Support the café team with food and drink service (barista or kitchen experience is a plus but not essential).
Clear tables, wash up, and keep café areas well-presented.
Carry out regular cleaning tasks, including toilets and high-touch areas.
4. Health & Safety
Follow all health, hygiene, and safety procedures as trained.
Complete basic checks and report any issues to the manager.
Help maintain a clean and secure environment for children and families.
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What We're Looking For
Friendly, approachable, and confident working with families and young children.
A team player who's reliable, punctual, and happy to help wherever needed.
Positive and proactive – able to stay calm during busy times.
Good communication skills and attention to detail.
Flexible to work weekends, school holidays, and occasional evenings.
Previous experience in soft play, hospitality, childcare, or customer service is helpful but not essential – full training will be provided.
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Why Join Us?
Be part of a supportive and fun team in an exciting new venue.
Work in a positive, family-focused environment.
Opportunities for training, development, and progression.
Staff discounts and team perks.
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Ready to bring energy, smiles, and fun to every shift?
Apply now and help us make The Play Park Romsey the go-to destination for family fun
Benefits of Working with Us
* Full Uniform Provided – Look the part in our branded gear
* In-House Training – Develop your skills and grow in confidence.
* Team Support – Share your ideas and be part of a friendly, collaborative team.
* Holiday Pay – Paid leave to relax and recharge.
Qualifications & Experience
* Previous customer service experience is desirable but not essential.
* First Aid Level 1 and Safeguarding Level 1 qualifications are a bonus.
* Enthusiasm, a positive can-do attitude, and a willingness to learn are a must
Hours & Pay
* Hours: Weekdays & Weekends
* Start Date: October 2025 continuously
* Pay: National Minimum Wage.
Interview Process
* Step 1: Telephone Call – Enjoy a friendly and informal conversation with our Venue Manager to discuss your background, goals, and suitability for the role.
* Step 2: Online Interview – Meet our Venue Manager and Assistant in a virtual interview where you'll have the chance to showcase your personality, share your past experiences, and highlight what you can bring to the team.
Join The Play Park team today and help us create unforgettable experiences for our customers. We can't wait to welcome you
The Play Park Team
Job Type: Part-time
Pay: £7.55-£12.21 per hour
Benefits:
* Company events
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Application question(s):
* Are you available to work weekends?
* Are you a school leaver (Left Year 11)?
Education:
* GCSE or equivalent (preferred)
Work Location: In person