ServiceNow - Staines‑Upon‑Thames, England, United Kingdom
Job Title
Data Center Operations Analyst
Company Description
ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Job Description
As a Data Center Operations Engineer you will be a member of the Service Engineering team responsible for global infrastructure design, standards, operations, and architecture.
* Use your experience in data center operations to implement, communicate, execute, and assist with procedures including day‑to‑day operations, asset management, deployments, and hardware break‑fix.
* Take part in documentation and evangelize a catalog of standards and best practices for data center operations.
* Function as the primary point of contact and be accountable for all vendors who operate inside our data centers.
Location: Data Centre Facility, Slough.
Qualifications
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‐making, or problem‑solving.
* Minimum four years of experience in data center operations with a record of increasing responsibility.
* Installation of pre‑integrated racks, individual servers, and network appliances including stacking, wiring, cable management, and equipment labeling.
* Perform basic hands‑on hardware break‑fix with servers and network appliances.
* General knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, rack management, and security.
* Working knowledge of networking/server architecture and hardware.
* Experience managing vendors in a data center environment.Process‑oriented and experienced in process development.
* Strong analytical skills with the ability to multi‑task several unrelated issues.
* Must be able to travel domestically and internationally.
* General documentation skills with particular emphasis on technical processes and standards.
* Knowledge and experience in ITIL process methodologies (a plus).
* Proven ability to function independently in ambiguous situations with a record of success.
* Excellent communication, customer focus, problem solving, conflict management, time management, and interpersonal skills required.
Equal Opportunity Employer
ServiceNow is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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