Role Overview
The IDM Analyst will work as part of a collaborative team, supporting key identity management processes. The role involves handling data, investigating queries, amending errors, and liaising with internal teams to ensure data integrity and system efficiency. The successful candidate will participate in continuous improvement initiatives and maintain a strong customer focus, ensuring compliance with company policies and industry regulations.
Key Responsibilities
* Gather and analyse customer data to understand and meet customer needs
* Participate in process reviews and adopt new work approaches
* Identify and implement improvements to internal procedures
* Plan and organise workload to meet performance standards
* Ensure compliance with Health & Safety and DSE policies
* Act in line with regulatory standards and treat customers fairly
* Investigate and resolve complex customer queries
* Amend data errors and provide feedback to improve data quality
* Complete complex transactions across the business function
* Provide feedback and updates on workload and progress
* Monitor industry and internal policies for continual process improvement
* Support and rectify data flow failures into systems
* Communicate with stakeholders effectively
Experience and Qualifications
Essential
* Minimum 6-12 months' experience in a similar role
* Strong analytical and numerical skills
* Ability to analyse data and identify discrepancies
* Good interpersonal and communication skills
* Strong prioritisation and organisation abilities
* Customer service focused
* Proficient in IT applications, particularly Microsoft Excel
Desirable
* Background in the energy sector
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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