Role: Service Delivery Director
Location: Basingstoke with regular travel to London & Corsham
Duration: 6 Months
Day rate: £900 Inside IR35
Active DV clearance required
You will have the accountability of delivering efficiently across multiple customer contracts with an eye on incremental growth opportunities.
Key Accountabilities:
1. Oversees the delivery of multiple services to the customer to deliver contracted service commitments & continual service improvements in line with contracted SLAs
2. Own the financials for all service P&L's and lead the Service Directors in regards financial governance and controls.
3. Actively owns service risks, controls service costs & improves productivity for customer & Fujitsu & continually improve cost effectiveness for both customer and Fujitsu.
4. In conjunction with the customer identify & define requirements for new services. Ensures such services are professionally introduced & accepted into service.
5. Proactively manage internal and external suppliers in a service partnership as 'one service team'.
6. Owns the continual improvement of Service Delivery standards & practices through the production and delivery of a Service Improvement Plan
7. Manages the service delivery team delivering to the customer, driving personally development and effectiveness of the individuals.
8. Identify opportunities for new business and accou...