Overview
JOB PURPOSE The role of the Assistant Workshop Controller is to assist the Workshop Controller to manage the process of optimising workshop resources to meet agreed departmental budgets. Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
Responsibilities
* Support the Workshop Controller in the day to day running of the workshop.
* Contribute towards the effective use of workshop resources for the business.
* Be aware of individual and workshop efficiencies and assist in ensuring key performance indicators are met.
* Assist in planning the distribution of work amongst the team utilising available skills mix.
* Liaise between workshop and service reception on customer vehicle progress.
* Assist in the administration of all paperwork and systems as required.
* Adhere to workshop standards in accordance with brand standards requirements.
* Ensure understanding and adherence to the requirements of manufacturer service requirements and customer satisfaction indicators.
* Maintain and develop own skills and technical knowledge.
* Maintain safe working practices and abide by the working rules and standards of the business.
Skills & Requirements
* Competency in numeracy, literacy and IT.
* Good organisational and leadership skill with the ability to delegate and motivate the team.
* Strong problem solving and decision-making skills with the ability to work under pressure.
* Full UK driving licence.
* Smart appearance.
Experience
* Desirable: Relevant manufacturer experience.
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