What you’ll be doing:
* Working closely with a small team of managers to ensure the store runs smoothly every day.
* Taking responsibility for the daily operations of the store, often being the only manager present with full accountability.
* Collaborating with a team to complete tasks, ensuring customers are served efficiently and safely.
* Managing people, including performance, capability, disciplinary actions, scheduling, and payroll.
* Assisting other stores in the network when needed.
What makes a great customer & trading manager:
* Experience in line management within a fast-paced, operational environment.
* Excellent customer service skills and ability to coach a team.
* Achievement of KPIs and performance targets.
* Experience handling disciplinary, performance, and employee relations issues.
* Ability to lead operations independently in the absence of senior management.
Working for us has great rewards
Salary depends on experience, store size, complexity, and location. Benefits include:
* 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increased discounts on specific days.
* Annual bonus based on performance.
* Free food and drinks in stores.
* Generous holiday, maternity, and paternity leave.
* Pension scheme with 4-7.5% employer contributions.
* Sainsbury’s share scheme at discounted rates.
* Wellbeing support, including counseling and legal advice.
* Colleague networks and development programs.
* Cycle to Work scheme.
* Discounts on gym memberships, holidays, and retail vouchers.
An inclusive place to work and shop:
We promote diversity and inclusion through various initiatives, support for families and carers, mentorship, training, and career progression. We celebrate diversity and aim to create a welcoming environment for all. For more information on our inclusivity efforts, please visit here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will support you.
Leading in our stores:
Our management teams are the driving force behind our success. With strong leadership, a passion for service, and a proactive approach, they empower teams to excel daily. They focus on product availability, safety, and seamless operations, making work rewarding for colleagues and shopping a great experience for customers. This is how we bring our purpose to life, one action at a time.
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