Full job description
Re-Gen UK are a growing provider of construction and refurbishment services, and are seeking a highly organised and detail-oriented Responsive Repairs Co-Ordinator to join our team. In this role, you will be responsible for managing the day-to-day administration of our responsive repairs service, ensuring efficient coordination between customers, contractors, and our internal team. The ideal candidate will have excellent communication skills, a strong ability to manage multiple tasks, and a keen eye for detail, ensuring repairs are completed in a timely and efficient manner.
Previous Experience: Our ideal candidate would have experience within social housing and know how to arrange jobs from start to finish.
Duties & Responsibilities:
* Coordinate and manage the booking of repair works for residential, commercial, and industrial clients
* Liaise with customers to schedule appointments and ensure work is completed to their satisfaction
* Maintain accurate records of repair requests, appointments, and completed work
* Communicate with subcontractors and in-house teams to ensure smooth workflow
* Monitor the progress of ongoing repairs and ensure deadlines are met
* Handle customer queries and complaints professionally, providing timely updates on the status of repairs
* Assist with invoicing and tracking of repair-related costs
* Ensure compliance with health and safety regulations and company policies
Qualifications:
* Proven experience in an administrative role, preferably within the construction or property management sector
* Strong organisational and multitasking skills
* Excellent communication and interpersonal skills
* Proficient in using office software (Microsoft Office, spreadsheets, etc.)
* Ability to manage customer expectations and provide excellent service
* Knowledge of responsive repairs or facilities management is an advantage
* A proactive approach to problem-solving and troubleshooting
* Experience with scheduling software or databases is beneficial
What We Offer:
* Competitive salary and benefits
* Full-time, permanent position with career development opportunities
* A supportive and collaborative team environment
* Opportunities to work with a leading company in the construction and refurbishment sector
* Ongoing training and development to enhance your skills
At Re-Gen UK, we believe in creating an environment that fosters growth and career progression. As part of our team, you will have the opportunity to make a real impact, working in a dynamic and supportive environment.
For more information, visit our website at
Job Types: Full-time, Permanent
Pay: From £27,000.00 per year
Job Type: Full-time
Pay: £27,000.00-£28,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Work Location: In person