Overview
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Transport Contract Manager
Accessible Transport Services
Lancashire County Council
Chorley & West Lancashire
Salary: £32,061 to £36,363 Pro Rata (Grade 7)
We are currently recruiting...
A temporary Transport Contract Manager for up to 12 months to work within the Accessible Transport Services Team based in the Chorley & West Lancashire areas of the County, based at Station Road, Rufford, L40 1TB
Working as part of a busy and responsive team, you will be responsible for both Home to School (Special Education Needs and Disabilities) and Adult Day Care transport services. The core duties of the role include planning and resourcing journeys both internally, using our own fleet of minibuses, and externally with approved Private Hire and Taxi suppliers. You will be responsible for managing a large number of contracts, for which you will be monitoring performance and reviewing efficiency and cost effectiveness, whilst ensuring compliance. You will build strong network relationships with different departments within the authority and with Schools and Daytime Support Centres in your allocated area and in support of your colleagues.
You will also manage a team of Passenger Assistants including recruitment and induction, work allocation, Performance and Development Appraisals, Training Plans as well as monitoring working time and approving pay records. Absence management and low-level disciplinary issues are also a key part of the role.
This is an exciting opportunity for someone with a strong work ethic and excellent communication skills who wants to help the most vulnerable in our community get to where they need to be each day, whether they are children with Special Educational Needs or adults accessing day services. Transport is a lifeline for many families helping them to live a fulfilled life.
What we are looking for
Knowledge and Experience
* We're looking for someone with a great mix of enthusiasm, initiative, knowledge, and experience of staff and contract management who can manage and prioritise a varied and large workload.
* The ideal candidate will be able to demonstrate excellent communication, organisational and people skills (friendly, considerate, patient, empathy etc). They will have an excellent knowledge of IT systems including using Word, Excel, Outlook, Teams, and also experience of learning and developing new specialist software whilst ensuring high levels of customer service.
* The ability to lead, supervise and organise a team is a key skill for the role, as is an awareness and empathy of the needs of people with Special Education Needs or Disabilities (SEND) and their families.
Communication
* We're seeking someone who is an excellent communicator with the ability to work independently but also collaboratively within a wider team. You'll enjoy building effective working relationships with other service areas and colleagues, understanding their needs but also being able to communicate difficult messages when needed.
* Whilst under pressure you will maintain high levels of professionalism and courtesy, dealing with a wide and complex variety of scenarios.
Why join us
Benefits: There’s fabulous flexibility and the opportunity to create the work life balance you’ll love; with up to 32 days annual leave plus 10 statutory/bank holidays. We also have an enviable Pension Scheme and Employee Benefits platform which provides numerous discounts from your weekly shop to holidays and entertainment with salary sacrifice options on electronics, bicycles, white goods, and cars.
Development: we'll provide support and development at each stage of your journey with us. There will be opportunities for career progression both within the service but also into other areas of the organisation if you wish. There'll be time for reflection and interaction with your line manager, as well as peer support from those within the wider team.
How to apply
Applications must be submitted online. However, please feel free to contact us for an initial informal and confidential chat - contact Dale Simpson, Area Accessible Transport Services Manager, either by telephone 01772 533152 or email dale.simpson@lancashire.gov.uk
Closing Date: 28th April 2026 Interview dates: TBC
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