2nd Line Service Desk / Field Engineer
Location: St Ives, Cambridgeshire
Salary: £35,000-£40,000
Reports To: Service Desk Manager
The Opportunity
Our client is a growing IT services provider looking to add an experienced 2nd Line Service Desk / Field Engineer to their team. This is not you traditional servcie desk role, it combines remote support, on-site client visits, project work, and technical escalations.
The successful candidate will be responsible for delivering high-quality IT support, resolving complex technical issues, and building strong relationships with clients. This role would suit someone who enjoys a mix of service desk and field-based work within a fast-paced MSP environment.
Key Responsibilities
1. Act as an escalation point for 1st Line Support Engineers.
2. Provide remote and on-site support to a range of clients.
3. Troubleshoot and resolve issues across Microsoft 365, Windows Server, Active Directory, Azure, and networking environments.
4. Install, configure, and deploy IT hardware and software.
5. Monitor systems, alerts, and patching to proactively identify issues.
6. Support cloud and virtualisation platforms including Azure, AWS, Hyper-V, and VMware.
7. Assist with infrastructure projects, deployments, and migrations.
8. Work closely with th...