At Lloyds Banking Group (LBG), we see AI as integral to our mission of supporting Britain's prosperity. Through GenAI & AI Agents, we enhance customer interactions, ensuring safety, ease, and tailored solutions for optimal financial results. Our goal is to offer customers AI agents that cater to their unique requirements, preferences, and provide human‑like assistance alongside task completion.
The Role
* Setting lab goals and sharing product performance and benefits data – define outcomes and metrics such as adoption, evaluation, satisfaction, SLAs, and SLOs.
* Defining user stories to meet customer needs – understand the issues, requirements, and processes of developer users and end customers to craft user stories that fulfil their needs.
* Working closely with engineers and architects to devise the technical plan for the product: define different possibilities and form perspectives on fundamental functionalities for environments, runtime, agent frameworks, tools, incident handling, visibility, assessment, telemetry, security, orchestration, and diverse modes. Act as the voice of the customer.
* Engaging with Customer Journey Managers to review user stories for optimising customer journeys. Facilitate and participate in interviews and walkthroughs with developers and end‑customers, while also keeping a 'User Obstacles to Address' framework with quotes and telemetry support.
* Researching product ideas, identifying risky assumptions, running lean experiments, articulating vision, and contributing to the roadmap.
* Prioritising and refining a discovery‑informed product backlog by translating inputs into testable opportunities.
* Communicating clearly: publish short, evidence‑led updates.
What great looks like
* You can explain how the platform turns technical primitives into secure, observable agent workflows that any engineer can ship.
* Engineers mention that the backlog is concise, transparent, and aligned with user needs; collaborators reference your roadmap.
* You spend 30‑50% of your time on discovery and it shows in fewer re‑work cycles.
* You regularly ship features that improve developer activation and end‑customer experience.
What You'll Need
* AI Agent Technical Literacy – conversant with LLMs (prompting, grounding, evals, hallucination mitigation, etc.), knowledge of Agent Frameworks (ADK, Langraph, Langchain, CrewAI, etc.), and agent infrastructure options (GCP, MS, and open‑source options).
* Experience in Product Delivery – guided improvements to AI Agent products through agile methods and influenced the course for AI Agent development teams that work across functions.
* Customer Centricity – prioritise value of customer outcomes with team and peers and ensure work efforts achieve these. Demonstrated track record of anticipating customer needs and using customer input to steer backlog opportunities.
* Product Leadership – embraced ownership of a backlog with the support of multiple teams. Successfully implemented advanced technical changes for AI and Agent products. Guided initiatives across Responsible AI, Data, Risk & Security, Technology, and Sourcing teams.
Why Lloyds Banking Group
If you think all banks are the same, you'd be wrong. We're an innovative, fast‑changing business that's shaping finance as a force for good. A bank that empowers its people to innovate, explore possibilities and grow with purpose. About working for us: our ambition is to be the top tier UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment where everyone can thrive, learn and develop. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues focus on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, while the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us – when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide‑ranging benefits package, which includes:
Benefits
* A generous pension contribution of up to 15%
* An annual performance‑related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
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