Customer Service Advisor (Buying Agent, Call Centre)
Department: Customer Engagement
Employment Type: Full Time
Location: Pure Offices, Leeds
Compensation: £25,000 / year
Description
About the team: At Vintage Cash Cow, our Buying Team is at the heart of the business, helping customers sell their unwanted valuables and contributing to our continued growth. Join a group of dedicated professionals who are passionate about vintage goods and delivering top-tier customer service.
About the role: As a Vintage Buying Agent, you will use your sales expertise and customer service skills to buy our customer\'s items, working to individual and team targets. This role is perfect for someone experienced in working towards sales targets, and an interest in vintage or antiques is a plus.
Getting Started… You’ll begin hitting call and sales targets while maintaining excellent customer service. You will develop strong objection-handling skills, manage customer hesitations effectively and offered tailored solutions to meet our customers needs. You’ll gain a deep understanding of the vintage goods market and how our buying process works, laying the foundation for long term success in your role.
Establishing Your Impact… You’ll consistently meet and exceed daily and weekly KPIs, drive revenue, and play a key role in achieving team goals. You’ll build strong relationships with our customers, fostering trust to encourage repeat business and referrals. As your experience grows, you’ll identify opportunities for process improvements and suggest changes that enhance efficiency and customer satisfaction.
Driving Excellence… After 12 months, you will achieve buying mastery within the buying team, becoming a top performer who consistently exceeds KPIs and contributes significantly to company growth. You’ll take on mentorship responsibilities, training new agents and sharing best practices to support the team\'s development. You’ll actively lead initiatives to improve sales efficiency and customer satisfaction, and your efforts will align with Vintage Cash Cow’s growth strategy, helping our growth plans.
Key Goals & Objectives:
* Consistently provide excellent customer service during the buying process.
* Meet and exceed daily call targets and KPIs to drive sales performance.
* Contribute to business growth and efficiency improvements.
* Foster a collaborative and high-performing team environment.
Key Responsibilities
* Manage customer calls regarding the items they have sent in for appraisal and sale.
* Resolve customer inquiries efficiently and professionally.
* Collaborate across departments to ensure a seamless customer journey.
* Demonstrate strong sales acumen by overcoming customer objections and driving sales conversions.
* Thrive in a fast-paced, scaling environment, using initiative to resolve challenges and achieve results.
* Support a positive, results-oriented team environment.
Skills, Knowledge and Expertise
* Proven experience in a sales contact centre environment.
* Demonstrated success in meeting and exceeding both team and individual KPIs.
* Proficiency with CRM systems and sales technology.
* Strong objection handling and negotiation skills.
* Excellent telephone manner and communication skills, with a focus on delivering exceptional customer service.
* Ability to work collaboratively within a team to drive performance and achieve common goals.
This role is based onsite for the first three months during the probationary and training period. Please ensure you’re able to commit to this, with the potential to transition to a hybrid arrangement thereafter.
Equal Opportunities
At Vintage Cash Cow, we are committed to fostering an inclusive environment where everyone feels heard, valued, respected and empowered to bring their authentic self to work. We believe that diversity drives innovation, creativity and success.
We welcome applicants from all backgrounds, perspectives and experiences, and we strive to create equitable opportunities for all. Together, we’re building a culture that celebrates individuality and champions equity at every level of our organisation.
If you’re excited about this role, but don’t tick every box, we still encourage you to apply. Your unique skills and experiences might be just what we’re looking for now or in the future.
If you need adjustments or accommodations during the hiring process, please reach out to us and we will do our best to support you.
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