Customer Service Executive – Zest Recycling
Location: Brentwood, Essex (Office Based)
Salary: £27,300 per annum depending on experience
Job Type: Full Time, Permanent
Must drive/have access to own vehicle due to no public transport to office location.
Who are Zest Recycling?
We are a recycling and waste management broker that isn’t afraid to do things differently. From hospitality to healthcare, we work with companies spanning a range of different sectors, offering a fresh, new perspective on long‑standing waste management problems and helping them to become environmental leaders in their sector.
At Zest Recycling, it all starts with collaboration. We value partnerships with our customers, and therefore rely on professional and customer‑oriented employees who take pride in the service they offer to our customers and enjoy being part of a committed team.
The Role
The Customer Service Executive role is to provide the highest quality customer service to new, existing, and prospective customers. This role also provides general administrative duties, research, quote preparation, and completes other duties that allow the sales team to focus on selling and the Account Managers to support the accounts.
* Handle routine telephone and email enquiries using HubSpot and process orders via Weighsoft with supervision or direction from the Customer Service Manager.
* Escalate unusual or complex telephone and email enquiries.
* Record customer queries and complaints using HubSpot.
* Update and amend service schedules.
* Liaise with service providers over day‑to‑day operations.
* Liaise with the Finance department, customers, and suppliers to resolve invoice queries and seek supervision as required.
* Prepare quotations with direction from the Customer Service Manager.
* Source solutions for new waste streams with direction from the Customer Service Manager.
* Liaise with relevant individuals regarding new enquiries/orders to be fulfilled.
* Research new solutions to different customer requests under the direction of the Customer Service Manager.
* Fulfil customers’ administrative processes which may include attendance at sites to assist with planning meetings.
* Set up new supplier accounts.
* Liaise with Account Managers for advice and support on client accounts.
* Support month‑end invoice process ensuring supplier information is obtained on time (e.g. weights).
Skills And Experience Required
* Previous office administration experience and excellent organisational skills; experienced in working with senior individuals.
* Experience in providing customer service.
* Experience of working in an extremely busy, fast‑paced, and demanding environment.
* Excellent PC literacy with an advanced knowledge of Microsoft Office Suite and HubSpot or a similar ticketing system.
* Self‑starter who demonstrates initiative and can be proactive; the ability to multitask is also essential.
* Excellent communication skills, both written and verbal, that enable the individual to quickly establish respect within the team.
* Ability to plan and organise oneself to balance the needs and priorities of the different areas of the role.
* Willingness and aptitude to grow the role and take on new challenges.
* Working hours are Monday to Friday 8 am to 5 pm based in the Brentwood office.
Benefits
As part of the Zest Team, you will receive:
* A competitive salary.
* 25 days holiday plus bank holidays.
* Pension.
* Employee of the Month/Monthly Star Award programme.
* Free parking on site.
* Active company social programme.
Please Note
No agencies.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Advertising Services
If you are ready to join our team, please apply now.
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