Summary
We are seeking to appoint a Housing Officer with strong organisational skills and experience in delivery of proactive, customer focused service to Contract Holders and our communities by ensuring that all elements of the contract are effectively managed, and that Contract Holders are able to sustain their homes and contribute positively towards their community. The role focusses on establishing and building excellent relationships with applicants, contract holders and other stakeholders enabling a proactive and non-judgemental housing management service to our many customers.
About Us
Cynon Taf Community Housing Group is in the heart of Rhondda Cynon Taf in glorious South Wales. We're proud of our communities and our deep-rooted history in providing homes and support to the people who live in them.
We currently provide around 2000 homes for rent, including 4 housing schemes for older people, two women's refuges, and several supported housing projects delivered in partnership with other agencies. Our hugely respected Cwm Taf Care and Repair subsidiary provides services for older or disabled people living in privately-owned homes across Rhondda Cynon Taf and Merthyr Tydfil.
A recent addition to the Group is Down to Zero, a subsidiary focusing on mitigating climate impact, tracking the Group's carbon footprint, and offering training, volunteering and direct benefits back to our tenants and wider community.
Above all though, we are a people-based organisation. Our values guide our thinking and decision making, and we like to work collaboratively. We are passionate about being a good employer and a respected partner in our region and across Wales.
Job Role
We are seeking to appoint a Housing Officer with strong organisational skills and experience in delivery of proactive, customer focused service to Contract Holders and our communities by ensuring that all elements of the contract are effectively managed, and that Contract Holders are able to sustain their homes and contribute positively towards their community.
The role focusses on establishing and building excellent relationships with applicants, contract holders and other stakeholders enabling a proactive and non-judgemental housing management service to our many customers. Key areas of responsibility include housing management and anti-social behaviour resolution, income and account management for both current and former rent and service charge activity, allocations and lettings. In addition, you will work closely with our Financial Inclusion and Support teams, to ensure that Contract Holders are given every opportunity to access the right information and support needed to pay their rent, sustain their contract and lead happy and healthy lives.
To Be Successful, a Candidate Will Need To
* Be fully familiar with the patch and the communities we work in to understand and deliver a full range of housing management functions.
* Have knowledge of Housing Management practices including Contract management, Neighbour Nuisance, Anti – Social Behaviour and Estate Management, Voids and Allocations
* Have an understanding of welfare reform, housing benefit, universal credit, and income recovery processes
* Have knowledge and understanding of the legal responsibilities and rights of landlords and Contract Holders and the duties of statutory and other agencies under health and safety and Contract law.
* Maintain accurate records of all client interactions, adhering to professionalism, commercial confidentiality and GDPR
* Experience of using CRM systems; specifically, QLx would be advantageous.
It would be beneficial for future post holder to have CIH Professional Diploma or BA/BSc in Housing or equivalent relevant experience and ability to write and speak Welsh.
We value diversity in all its facets, including sex, disability, age, ethnicity, sexual orientation and gender identity. When it comes to finding a diverse balance for our senior positions, we have decided to specifically address race equality. Candidates from ethnic minority backgrounds who fulfil the essential role criteria will be guaranteed an interview. We are also committed to the Disability Confident Scheme. If you have a disability, you will be guaranteed an interview if you meet the essential role criteria.
For an informal chat about the role please contact Hannah Divall at
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Additional Information
Download the Job Description
here
Reports to:
Housing Services Manager
Department:
Housing & Communities
Contract:
Permanent
Salary:
£36,245 per annum
Location:
Abercynon
Hours:
Full time, 35 hours per week
Closing date
for applications
Interviews
are likely to take place on
To Apply
To apply please follow the link below.
Please visit our website
https://cynon-
for further detail on the role and information on how to apply.
If you have any difficulty with any of the links in this ad please contact us at
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