Customer Operations Officer (Temporary) My client is a not-for-profit organisation that assists customers in getting onto the property ladder. They are currently seeking a Customer Operations officer to join their team based in Belfast. This is a Full-Time, Temporary position initially for 3 months. Working hours: 37 hours per week. With a salary of £17.13 Job Role: You will be responsible for providing a comprehensive service for customers and applicants, this will include being focused on ensuring key customer facing processes operate effectively and deliver a great customer experience. Essential Criteria: 5 GCSE's (or equivalent) to include Maths and English (at grades A-C). In lieu of qualifications, the business will seek a minimum of 3 years' experience. ( With Qualification ) A minimum of 1 years' experience of working in an administrative role including the following duties: record keeping, scanning, use of databases and spreadsheets. ( Without Qualification ) A minimum of 3 years' experience of working in an administrative role including the following duties: record keeping, scanning, use of databases and spreadsheets. Previous experience of processing legal or financial documentation. Strong IT skills with the use and knowledge of Microsoft Office - to include Word and Excel. Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels. Ability to manage and prioritise a busy workload while adhering to tight deadlines and working under pressure. Main Duties and Responsibilities: Process the documentation required to support customer operations including: Onboarding of customers, staircasing - including deletions, valuation reports and queries, cheques and documents, title deeds management and solicitor bills of cost within service level agreements Understand the current process flows and procedures and contribute to the continuous improvement Meet business performance goals Check accuracy of legal documentation received including contracts and building agreements highlighting any issues to the legal department Liaise with third parties, notably solicitors, valuers, financial advisers, estate agents, lenders and customers to ensure that SLAs are met and issues resolved prior to purchase/sale completion Use the appropriate computer packages to input and extract data as required Maintain accurate and up to date records of customer contact and progress Ensure administration records are accurate and up to date Ensure that Docuware and customer contact reports are kept fully up to date Provide accurate and consistent information and advice to Customers and Applicants Ensure that all actions to support customers are completed within agreed timeframes and customers advised Deal with any customer concerns at first point of contact and endeavour to resolve these Ensure compliance with information security procedures and data protection requirements Maintain customer confidentiality at all times and ensure that customers are properly identified and verified Undertake all such other duties as may from time to time be required and in such a way as to enhance and protect the reputation and public profile of the business To work on specific projects, policies and procedure development as and when required to drive improvements Undertake such additional duties as are reasonably commensurate with the level of the post Skills: customer service administration admin legal