Detailed job description
and main responsibilities
1. To fully support the secretaries and specialist nurses in their role and to help cover during sickness and annual leave.
2. Look up, sort and file patients’ results.
3. Use the hospital computer system to access patient details. CRT must be always used when receiving and moving notes. This is mandatory within the Trust.
4. Photocopying, faxing, scanning and general filing.
5. Be responsible for out-going post, meeting afternoon deadline.
6. To answer specialist nurse and secretaries’ telephones and take messages when required.
7. To maintain helpdesk spreadsheets.
8. To maintain virtual clinics, attending, inputting outcomes and generating follow up’s as directed by the SPN’s.
9. To record adhoc telephone attendances.
10. Scan all new Choose & Book referrals.
11. Typing clinic/additional letters to GP’s, patients and other Allied Health Professionals, using digital dictation when appropriate.
12. Assisting SPN Secretaries with admin duties.
Person specification
Qualifications
Essential criteria
13. GCSE in English and Maths or equivalent
14. Vocational level 3 in relevant field or equivalent experience
Desirable criteria
15. Minute taking Skills
16. Medical terminology
Experience
Essential criteria
17. Experience as working as a Medical Secretary
Desirable criteria
18. NHS Admin Experience
Technical Skills Competencies
Essential criteria
19. Computer literate with word processing experience
Desirable criteria
20. Audio typing
21. eOps trained on ecamis or similar
Knowledge
Essential criteria
22. Understanding of secretarial procedures
23. Understanding of Microsoft Word
Other requirements specific to the role
Essential criteria
24. Good verbal and written skills
25. Attention to detail
26. Flexibility with working pattern
Personal Attributes
Essential criteria
27. Team member
28. Effective communicator
29. Well-presented
30. Ability to deal with sensitive issues
31. Ability to organise own workload with priorities
Language requirement
Essential criteria
32. Be able to speak English as necessary to undertake the role