IT Field Services Engineer - Manchester
ESP Global Services are currently recruiting a Field Services Engineer to join our team in the North of the UK. We are a managed service provider for IT support and infrastructure solutions, supporting clients worldwide 24/7. This role will be based from home, primarily covering the North and occasionally sites across other regions of the UK.
A Snapshot Of What You Will Be Doing
* Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems.
* Provide holiday cover and support into busy Airport locations, adapting to variable shift patterns.
* Install and troubleshoot desktops, printers, laptops and other computer peripherals, addressing hardware problems and desktop applications.
* Perform computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.
* Perform desk‑side support including basic administration of operating systems and common off‑the‑shelf software systems.
* Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment.
* Monitor assigned service calls to ensure quality and service level goals are achieved in a timely manner.
* Complete all administrative duties, including updating tickets in ESP’s or the customer’s call management system.
* Escalate problems to the appropriate next level of support when necessary.
What Are We Looking For?
* Proficiency in installing, upgrading, building, repairing, configuring, troubleshooting, diagnosing and preventative maintenance.
* Up to 2 years’ direct PC and laptop hardware service experience. Proficiency in desktop support, including knowledge of current operating systems.
* Basic knowledge of enterprise LAN and WAN setups and concepts, DNS, DHCP, VPN and RDP.
* Ability to carry out complex or more difficult service tasks with detailed script and technical assistance.
* Able to work in various locations on short notice.
* Flexibility to occasionally work days and night shifts across a 12‑hour shift pattern, as we support airports 24/7.
* Good written and oral communication skills with customers and management.
* Strong customer service ethos.
* Five years UK working or educational history which can be referenced for airside clearance checks.
This role will be working Monday – Friday 9 am – 5:30 pm and will require flexibility to transition to working days and night shifts across a 12‑hour shift when required, as we support airports 24/7.
ESP offers a basic salary up to £28,000 – £30,000 plus a company vehicle, mileage, on‑call allowance, pension, life assurance and access to ongoing training and career development.
On‑call is paid at £20 per day in addition to basic salary. On‑call applies 1 in every 5 weeks to provide out of hours coverage.
Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
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