1. 10 month Fixed Term Contract
2. Immediately Available or short notice period
About Our Client
This is a small-sized organisation, known for its commitment to providing high-quality products and services. The company fosters a collaborative work environment and values precision and reliability in its operations.
Job Description
3. Respond to customer enquiries via phone and email in a timely and professional manner.
4. Process customer orders accurately, ensuring all details are verified.
5. Liaise with internal departments to ensure smooth order fulfilment and issue resolution.
6. Maintain accurate records of customer interactions and transactions.
7. Provide product information and updates to customers as required.
8. Assist with administrative tasks to support the secretarial and business support teams.
9. Identify and escalate any potential issues to the appropriate team for resolution.
10. Contribute to continuous improvement initiatives to enhance the customer experience.
The Successful Applicant
A successful Customer Service Advisor should have:
11. Previous experience in a customer service or administrative role
12. Strong communication and interpersonal skills, with a customer-focused approach.
13. Excellent attention to detail and the ability to manage multiple tasks effectively.
14. Proficiency in using Microsoft Office Suite and other relevant software.
15. A proactive attitude and a willingness to learn and adapt to new challenges.
What's on Offer
16. A salary of approximately £25,000 to £26,000, depending on experience.
17. A fixed-term contract with the potential for future opportunities.
18. Work within a respected organisation.
19. Hybrid working available
20. A supportive team environment based in Burgess Hill.
21. Opportunities to develop your skills in a professional setting.
If you are passionate about delivering exceptional customer service and are excited to work in Burgess Hill, we encourage you to apply for this Customer Service Advisor position today