Email account manager 🚀📧
Welcome to your new potential role here at PDM! Perform digital media is a rapidly growing agency in the heart of the UK. We pride ourselves on world class talent and a vibrant culture.
Job role:
We seek an Email account manager with a minimum of 2 years agency experience in the e-commerce space.
Job description
Client Onboarding:
Participate in client onboarding to ensure all necessary resources are gathered.
Content Creation:
Develop content calendars for clients by the first week of the month, ensuring approval by the client. Include all content created for clients, whether it’s email, SMS, or other services.
Strategy Development:
Create flow maps and strategies for your clients.
Develop copy and design briefs with design inspiration for your designer, using resources such as Milled, Mailcharts and Really Good Emails. Creating popups and lead magnets for your clients.
Client Communication:
Respond to clients according to our communication guidelines.
Create and share weekly, monthly (meeting), and quarterly (meeting) reports with your clients.
Data Analysis:
Conduct data analysis for Klaviyo and Shopify accounts to understand your clients better.
Quality Control:
Perform final quality checks before sharing emails with clients and scheduling them.
Build flow skeletons and collaborate with designers to implement them. Share content with QA before client review and address any issues.
Email Management:
Schedule emails and manage pop-ups.
Troubleshoot any account issues.
Designer Coordination:
Ensure designers follow agency rules, such as using Monday.com and storing all content in Dropbox daily.
Client Engagement:
Keep clients hyped and excited about progress and developments. Subscribe to at least five competitors’ newsletters for each client to stay informed about industry trends. Utilize resources like Milled, Mailcharts and Really Good Emails for inspiration.
Account Maintenance:
Maintain clean accounts by archiving (never deleting) inactive flows/campaigns. Regular checks will be conducted to ensure accounts are tidy.
* If this sounds like something you would excel in, please apply via LinkedIn.