Shropshire Towns and Rural (STAR) Housing are an arms-length organisation managing homes on behalf of Shropshire Council. We are committed to creating quality homes and vibrant communities by listening to our residents and delivering excellent housing services. Join STAR Housing as our Customer Complaints & Disrepair Manager Salary: £42,000 - £45,500 | Location: Shrewsbury | Full-time, Permanent Are you a strategic thinker with a passion for customer care and service improvement? STAR Housing is looking for a dynamic and driven individual to lead our complaints and disrepair function. As our Customer Complaints & Disrepair Manager, you'll be the go-to expert on regulatory compliance, complaint resolution, and disrepair strategy. You'll work across teams to ensure timely, empathetic, and effective responses-turning feedback into action and driving continuous improvement. This is your chance to: Lead on Housing Ombudsman and Regulator of Social Housing compliance Shape and deliver high-impact training and service improvement plans Be the voice of STAR in legal disrepair matters and elected official enquiries Influence strategy, performance, and culture across the organisation We're looking for someone with: • Senior-level customer service experience • Legal or housing sector knowledge • Strong leadership and analytical skills • A commitment to doing the right thing for our residents Join us in creating quality homes and vibrant communities-where your expertise makes a real difference. Apply now and be part of a team that listens, learns, and leads. Join us in making a difference in our communities by providing essential housing services and ensuring the safety and comfort of our tenants. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.