Role: 1st Line Engineer Location: London (Hybrid Working) Salary: £30,000 £32,000 MSP Environment | Hands-On Technical Exposure | Fast Career Progression Were working with a growing Managed Service Provider (MSP) in London that supports a wide range of business clients across cloud, infrastructure, and networking environments. Due to continued growth, theyre now looking for a 1st Line Engineer to join their technical team. This is an excellent opportunity for someone looking to build a strong foundation in IT support while working across multiple client environments. Youll be the first point of contact for technical issues, providing support to users while escalating more complex issues to senior engineers when required. Youll gain exposure to a variety of technologies including Microsoft 365, Windows environments, networking fundamentals, and cloud platforms, making this a great role for someone who wants to quickly develop their technical skills within a fast-paced MSP environment. If youre proactive, eager to learn, and want to progress your career within IT, this is a fantastic opportunity to join a company that actively develops its engineers. Required Skills: Experience supporting Windows environments and Microsoft 365 Basic knowledge of Active Directory Understanding of networking fundamentals (DNS, DHCP, VPNs) Strong troubleshooting and problem-solving skills Excellent communication and customer service skills MSP experience is a plus Exclusive Benefits: £30,000 £32,000 Salary Hybrid Working Model Exposure to a wide range of client environments and technologies Opportunity to develop skills across cloud, infrastructure, and networking Structured progression into 2nd Line and Infrastructure roles Supportive technical team with mentoring from senior engineers Training and certification opportunities 25 Days Holiday Bank Holidays If youre a 1st Line Engineer looking to develop your career within a growing MSP environment, click APPLY NOW, attach your FULL CV and contact details, and Ill be in touch ASAP. ??