About the Role
:
Due to a recent retirement, we are looking at hire a Customer Care Co-ordinator to join our team here in Glasgow.
This role will ensure all customers accessing our hub receive a warm, friendly, and consistent service to support all aspects of their needs during the time they are supported in initial accommodation. The service user is at the centre of the service we deliver, the Customer Service Co-Ordinator will ensure the support and welfare requirements for the service user are fully considered. Work closely with the wider hub team to ensure all aspects of support are in place and clearly communicated to the service user. Work processes are closely followed, and system updated accordingly. Ensure any customer or visitor to the office is created with a warm welcome and their needs understood and delivered. The role is a front facing one and representing the Mears values is a key focus for the role. Deal with any day-to-day aspects of the running of the hub, including procurement of office supplies, manning the reception/answering the phone, dealing with contractors and other third parties. Supporting and delivering key duties which form part of the initial accommodation process, these will include weekly cash ordering and dispersal, photocopying and scanning work documents and energy top ups. Escalating any issues to management or welfare teams regarding the safeguarding or wellbeing of the service user. Work with local community and third sector organisations to deliver support and services for the service users.
Role Criteria:
1. Experience working with vulnerable service users or client groups
2. Has experience of working both face to face and over the phone with service users/public
3. Experience of working to tight deadlines in busy office environment.
4. Experience with Word and Excel
5. Experience of working with computerised systems, including data entry & calculations.
6. Good time management
7. Good written, verbal communication and interpersonal skills
8. Strong customer service ethos
Benefits we can offer you
9. 25 days annual leave plus bank holidays
10. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
11. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
12. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
13. Family friendly policies
14. Company Vehicle and Fuel Card
15. Access to EAP Counselling sessions