Overview
We are partnering with a rapidly growing client in the accountancy space, who is looking for a well-rounded Client Support Administrator to join their respected and growing team of business advisors in their Gloucester office.
You will be joining a company of trusted advisors to a wide range of clients, from ambitious start-ups and family businesses to established multimillion-pound groups. Their services cover everything from audit, tax, and advisory, to probate and wealth management, meaning you’ll gain exposure to many different aspects of the business world.
Responsibilities
* The client support administrator will be delivering administrative support across departments, onboarding new clients, requesting records, completing compliance checks, updating systems, and following up on communications.
* Handling incoming calls, dealing with enquiries, and providing routine responses to client queries.
* Offering reception cover as needed, welcoming visitors and providing a professional first impression.
* Monitoring and following up on emails and meetings with clients and prospects to ensure deadlines are met.
* Identifying opportunities to improve processes and efficiencies.
* Typing, formatting, and preparing letters and reports.
* Filing, scanning, and processing client documents.
* Keeping client records accurate and up to date.
What we’re looking for
* A strong communicator with excellent customer service skills, detail-focused and proactive in following up requests.
* Highly organised, thorough, and conscientious.
* Friendly, approachable, and enthusiastic, always willing to support colleagues.
* Able to work independently, use your initiative, and suggest improvements.
* Previous office-based experience (ideally within accountancy or finance) and confident using Microsoft Office.
* Comfortable prioritising and managing your own workload while remaining flexible to meet client and team needs.
What you get in return
* Exposure to a wide variety of clients
* Flexible and hybrid working
* 25 days holiday + bank holidays
We are looking for a people person, someone who is extremely organised, can manage their time well, with exciting customer service skills.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* Accounting
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