Closing Date: 12/06/2026 | Group: Spectrum Group | Management Level: Senior Associate | Job Type: Permanent
About Ofcom
Ofcom is the UK’s communications regulator, delivering vital work to keep the UK connected and shaping the future of how we stay connected.
About the Team
The Spectrum Services Team & PMO operates within Spectrum Operations, providing strategic and operational support that underpins Ofcom’s spectrum management responsibilities.
Purpose and Scope
The Spectrum Services Operations Manager will shape and drive high‑impact support services across a geographically dispersed team. Working closely with the Head of Spectrum Services & PMO, you will define the team’s strategic direction, translate vision into operational excellence, and ensure alignment with Ofcom’s mission. You will lead a multi‑disciplinary support team, fostering innovation, continuous improvement, and high performance across procurement, sanction management, asset & fleet management and governance.
Key Responsibilities
* Develop an understanding of the operational environment you will manage.
* Accountable for operational effectiveness and the delivery of support services, providing leadership, support and guidance to team members.
* Drive Operational Excellence by setting clear plans, monitoring delivery to time and quality standards, and aligning with Ofcom’s strategic priorities.
* Inspire and develop a high‑performing team, using strengths to deliver priorities, seeking feedback and holding people to account.
* Collaborate across the Spectrum Group and wider Ofcom functions to ensure joined‑up delivery and strategic coherence.
* Use data to frame key analytical questions, optimise resources and drive improvement, ensuring data and document accuracy.
* Maintain robust governance across operational activities, proactively identifying risks and implementing mitigation strategies.
* Build trusted relationships with internal and external stakeholders, negotiating trade‑offs and enabling timely, evidence‑based decisions.
* Lead significant improvement and change work, sharing knowledge and best practice to enhance capability, service quality and organisational resilience.
* Champion personal development and embed a culture of coaching and continuous learning to elevate individual and team performance.
* Refine processes, enhance service delivery and ensure consistent adherence to internal KPIs.
* Act as a trusted escalation point for complex or sensitive matters and manage upwards when required.
* Support the wellbeing, flexibility and inclusion of your team, embedding them within Ofcom’s culture and ways of working.
Skills, Knowledge and Experience
* Experience in executing plans, translating priorities into structured operational delivery plans, and ensuring service delivery to agreed timelines and quality standards.
* Strong governance and compliance skills, with the ability to manage operational risk registers and ensure regulatory, audit and assurance requirements are met.
* Demonstrated ability to empower and develop multi‑disciplinary operations teams through coaching, feedback and performance management.
* Effective relationship building skills, influencing decisions and aligning priorities with internal and external stakeholders.
* Proven change management experience, driving process improvements and embedding best practices for service efficiency and resilience.
* Operational service management and process optimisation expertise, applying methodologies such as Lean to increase efficiency.
* Data‑driven decision making, using analysis to optimise resource allocation and improve service delivery.
Inclusive Hiring and Equality
At Ofcom we welcome colleagues of all ethnicities, genders, sexual orientations, faiths, ages and experiences, including those with disabilities or neurodiversity. We value socio‑economic diversity, life experience and a wide range of perspectives. Our recruitment process is designed to be open, accessible and tailored to individual needs. As a Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria.
Flexibility, Benefits and Wellbeing
Most roles can be adapted for part‑time hours, job shares or other flexible arrangements to support work‑life balance. Additional benefits, rewards and wellbeing support are available on our careers page.
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