Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Customer service advisor

Tamworth
Steer Automotive Group
Customer service advisor
Posted: 12h ago
Offer description

Customer Service Advisor

Tamworth

Ref: VA2957

#OFE

Benefits

1. Competitive salary plus performance related bonus
2. 29 days holiday including public holidays plus additional days with service
3. Pension contributions
4. Referral bonus scheme
5. Enhanced parental leave
6. Enhanced sick pay
7. Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
8. Talk to us about flexible working
9. VIP Awards – colleague recognition scheme
10. Cycle to work scheme
11. Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
12. Steer Academy provides accredited ongoing training – paid for by the business
13. Opportunities for career progression

Customer Service Advisor – Steer Automotive Group, Tamworth
Deliver Outstanding Service with a Leading Name in Automotive Repair

Are you a people-focused professional who thrives on creating excellent customer experiences? Join Steer Automotive Group in Tamworth as a Customer Service Advisor and become a vital part of a team that puts customers first—every time.

About the Role

As a key member of our front-of-house team in Tamworth, you’ll be the first point of contact for our valued customers. You’ll manage the customer journey from initial enquiry to vehicle handover, ensuring every individual feels informed, supported, and confident throughout their repair experience.

Key Responsibilities

14. Efficiently book vehicles in and arrange collections and returns

15. Handle inbound and outbound calls and email enquiries with professionalism

16. Manage customer concerns and resolve issues quickly and effectively

17. Keep internal systems and insurer portals accurately updated

18. Build rapport with customers while maintaining precise administrative records

19. Work to performance targets, including customer satisfaction and service KPIs

20. Assist with vehicle movement onsite when required

What We’re Looking For

21. Experience in a customer service role (automotive industry preferred)

22. Excellent communication skills—face-to-face, phone, and email

23. Strong organisational skills and high attention to detail

24. Ability to multitask and remain calm in a fast-paced environment

25. Confident using computer systems, including Microsoft Office

26. A proactive team player with a positive, can-do attitude

27. Local knowledge of the Tamworth area is a plus (for vehicle logistics)

28. A full UK driving licence is essential

What We Offer

29. A permanent role with one of the UK’s fastest-growing accident repair groups

30. A supportive, friendly, and professional team culture

31. Opportunities for training, development, and internal progression

32. Competitive salary and comprehensive employee benefits

Apply Today

If you're passionate about delivering first-class customer service and want to make a real difference, apply now and join the Steer Automotive team in Tamworth.

Steer Automotive Group – Driven by Excellence. Powered by People.

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Customer service advisor
Birmingham (West Midlands)
Allianz Popular SL.
Customer service advisor
Similar job
Customer service advisor
Birmingham (West Midlands)
Scrivens Opticians & Hearing Care
Customer service advisor
Similar job
Customer service advisor
Coalville
emh group
Customer service advisor
See more jobs
Similar jobs
Service jobs in Tamworth
jobs Tamworth
jobs Staffordshire
jobs England
Home > Jobs > Service jobs > Customer service advisor jobs > Customer service advisor jobs in Tamworth > Customer Service Advisor

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save