Trade Counter Assistant
Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day-to-day branch operations.
Key Responsibilities:
* Achieve trade counter sales targets by confidently communicating product knowledge to customers.
* Provide exceptional customer service and support to new and existing customers.
* Pick, load, and deliver products to customers using Eurocell's 3.5 tonne flatbed trucks and LWB vans.
* Plan routes, drive safely, and maintain the Company vehicle.
* Support the Branch Manager with timely and complete actions and activities.
* Ensure compliance with Health and Safety regulations, company policies, and procedures.
* Maintain high standards in customer service, operations, and sales targets.
* Develop and sustain positive customer relationships to support sales growth.
* Assist with branch operations and support colleagues as needed.
* Maintain branch standards, including warehouse and stock management, cleanliness, and point of sale.
Candidate Profile:
* Passionate and energetic about delivering excellent customer service and achieving business goals.
* Customer-focused, confident in serving and engaging proactively with customers.
* Commercial mindset to drive sales and maximize margins while ensuring customer satisfaction.
* Well-organized with the ability to prioritize and use initiative.
* Proficient in IT, including MS Office and industry software like SAP.
* Full valid driving license is essential; FLT license is advantageous.
* Experience in stock taking, trade/builders merchant, retail, glazing, or uPVC environments is preferred.
* Comfortable working in a small team and independently.
Working Hours & Compensation:
* 44 hours per week, permanent role.
* Monday to Friday, 7:00 am - 4:30 pm; Saturday rota, 8:00 am - 12:00 pm.
* Basic salary: £27,936 per year.
* Potential total earnings: up to £31,536 per year with bonuses.
Benefits:
* Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount.
* Additional benefits include Christmas shutdown, occasional Saturdays, no Sunday openings, early close at 4:30 pm, free healthcare, industry-leading training, career progression opportunities, 25 days holiday plus statutory holidays, maternity/paternity benefits, pension scheme, employee discounts, and support programs.
Eurocell is a market leader in uPVC products within the building industry, committed to supporting work/life balance and career development for its employees.
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