About Us:
Established in 2007, Trading Depot is an E-Commerce business based in Maidenhead supplying a range of products to DIY and trade markets.
This is a fantastic time to join the Trading Depot brand and with us on our journey to grow online sales even further. Keen for constant expansion, you will be a key part of a successful and growing friendly team, with a family mentality financially supported by a private investment firm.
E-commerce is growing fast, we strongly believe the right team is our success
into next phase of growth and transformation.
Employees have an opportunity for growth within the business, helping within many tasks and showing progression within the company.
Add to our team by joining our friendly work environment and bringing enthusiasm to our business.
Customer Service Assistant (Aftersales)
We are currently recruiting for a Customer Service Assistant, to strengthen our Customer Services team, who put our customers at the heart of everything they do.
The Customer Service Assistant(s) act as the first point of contact for our customers and are a vital part of our team here at Trading Depot.
In this fast paced, demanding role you will build relationships with not only your fellow team members but also our suppliers/manufacturers to achieve the highest level of customer satisfaction by always going that 'extra mile'.
This role will be based in our office in Maidenhead.
Responsibilities include, but are not limited to:
* Provide our customers with a first class, friendly and professional service.
* Managing a varied workload as part of a busy energetic team.
* Acting as the first point of contact for all customer queries, and handling communications professionally and efficiently through a mixture of channels, including but not limited to phone, email & webchat.
* Providing product knowledge to our customers.
* Ability to deal with difficult situations in an assertive, supportive & professional manner.
* Raising returns and dealing with suppliers.
* Liaising with couriers.
* Raising courier claims.
* Contribute to team effort by accomplishing related results as needed.
* Taking ownership of the aftersales department.
* Achieving set individual KPIs on a daily basis.
* Build and maintain a strong relationship with our suppliers/manufactures.
* Support the business in other areas when needed.
Skills Required:
* PC literate (Word, Excel, Outlook essential).
* Professional & confident telephone manner.
* Ability to work as part of a team and independently.
* Ability to organise own workload to meet deadlines.
* Hands on approach to tasks.
* Strong attention to detail.
* Excellent problem-solving skills.
* Ability to multi-task.
* Desire to learn new skills.
* Good standard of written English and maths.
* Previous office & Customer Service experience is essential.
Benefits:
* 21 days paid holiday not including bank holidays.
* Onsite parking.
* Training & coaching.
Salary: Competitive and negotiable (depending on experience).
Job Types: Full-time, Permanent
Pay: £25,400.00-£26,000.00 per year
Benefits:
* Employee discount
* On-site parking
Application question(s):
* What are your salary expectations?
* Do you have a notice period? If so, how long is this period?
Experience:
* Customer service: 2 years (preferred)
Work Location: In person