Commercial Officer
Application Deadline: 22 June 2026
Department: Concessions and Ticketing
Employment Type: Permanent - Full Time
Location: Sheffield Head Office
Reporting To: Commercial Analytics Manager
Compensation: £32,053 - £34,950 / year
Description
* Hours: 37 hours per week
* Contract: Permanent
* Salary: Grade 6 £32,053 - £34,950
* Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office)
We’re looking for a detail-driven and analytical Commercial Officer to join our Concessions and Ticketing team. This key role is responsible for managing and improving the concessionary travel reimbursement process, ensuring compliance with statutory requirements, and safeguarding public funds through robust data analysis and auditing.
Applications must be accompanied by a cover letter detailing how you meet the essential criteria for the role (please see role profile attached). Please note, all applications should be made directly via our careers portal.
Please note South Yorkshire Mayoral Combined Authority does not hold a sponsorship licence and cannot provide Skilled Worker sponsorship for any roles advertised.
About the role
You’ll work closely with public transport operators, using your analytical skills to validate claims, identify inconsistencies or misuse, and support continuous improvement of our systems and processes.
Key responsibilities
* Manage and enhance the concessionary claims process, ensuring accurate and timely reimbursement to transport operators.
* Build and maintain strong working relationships with transport operators to ensure data quality and resolve discrepancies.
* Conduct detailed analysis and audits of concessionary claims using Excel, Power BI, and smart travel data systems.
* Identify trends, errors, and potential fraud through data validation and reporting.
* Recommend and implement process improvements to enhance efficiency and data reliability.
* Stay informed of operational and industry developments that may impact claims or reporting.
* Respond to service requests via the CRM system, ensuring timely and effective resolution.
About you
You’ll be detail-oriented with strong analytical and communication skills. You’ll need to be confident working with data, systems, and external partners, and have a keen eye for identifying inconsistencies and opportunities for improvement. The ideal candidate will bring a mix of essential technical capabilities and desirable sector-specific knowledge to support the integrity and efficiency of our concessionary travel processes.
Required experience
* Excellent communication and relationship-building skills, with experience working with external partners.
* High attention to detail and accuracy in data analysis and documentation.
* Experience conducting audits or reviews to identify risks or non-compliance.
* Proficiency in Microsoft Office, particularly Excel.
* Ability to present data visually using tools like Power BI.
* Experience developing or improving business systems and processes.
Desirable experience
* Knowledge of concessionary travel schemes or public transport operations.
* Experience supporting service or system changes affecting data flows.
* Awareness of statutory frameworks underpinning concessionary travel.
* Experience designing Power BI dashboards for reporting.
* Understanding of fraud detection in data reporting environments.
Benefits
* Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro-rata for part time colleagues.
* Annual Leave Purchase Scheme – Ability to purchase up to a further 15 days per year in addition to your normal annual leave.
* Hybrid working – Offices are collaborative spaces; most roles are offered on a hybrid basis with some support roles requiring on‑site full time. Remote working contracts are not accommodated unless specified.
* Flexible Hours Scheme – Employees accrue credit or debit of working hours under a Flexi‑Scheme, allowing time‑off in the form of Flexi‑Leave or banked Annual Leave.
* Rewarding You – Reduce everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle‑to‑Work schemes.
* Training on the job – Support with upskilling skills through on‑the‑job training and qualifications.
* Professional Membership Fees – Membership fees reimbursed where applicable and approved by Line Management.
Diversity at South Yorkshire Combined Mayoral Authority
Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief. All employees are eligible to request Flexible Working arrangements from day one of employment; all requests will be considered subject to operation requirements.
Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview.
Reasonable adjustments
If you require any reasonable adjustments throughout the process, please contact recruitment@southyorkshire-ca.gov.uk or include within your application form detailing the adjustment and how it will assist in managing any barriers.
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