We are seeking a motivated and organised Admin Apprentice to join our team. This is an exciting opportunity to gain hands-on experience in a sector focused on solving multi-surface repair/restoration issues for clients. The successful candidate will play a key role in the day-to-day operations of the team, ensuring smooth and excellent service delivery.
Responsibilities will include:
* Handling incoming communications (email/phone), responding to or redirecting queries as appropriate
* Acting as the first point of contact for internal and external queries, ensuring enquiries are dealt with efficiently
* Supporting the office manager by flagging important tasks or deadlines
* Ensuring jobs progress efficiently through the workflow using our internal IT platforms
* Diary management, including scheduling assessments and meetings
* Performing an initial check on submitted documentation to ensure completeness
* Requesting missing documentation or information from staff/workforce as needed
* Uploading, managing, and organising project files and documents on shared platforms
* Creating and managing manual document templates
* Completing manual job lodgements where necessary
* Maintaining accurate records and logs of job progression and communication
* Helping to troubleshoot basic issues and escalate queries when appropriate
The ideal candidate will have:
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem-solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical thinking
* Team working skills
* Creative skills
* Initiative
* Non-judgemental attitude
* Patience
This apprenticeship will follow the Business Administrator Level 3 Apprenticeship Standard, with training provided through a combination of in-house mentorship and regular college days. The apprenticeship will last for 1 year and 6 months, with a starting wage of £14,526.20, potentially increasing depending on age.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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