Are you driven, passionate about customer satisfaction, and ready to make an impact? We're seeking a motivated and talented individual to join our team as a Customer Service Representative. In this role, you'll be the face of Rapport Home, engaging with our customers across multiple platforms and ensuring their experience is exceptional. Collaborating closely with the E-Commerce Customer Service Manager, you'll play a pivotal role in driving improvements and delivering top-notch service.
Responsibilities:
Serve as the front line ambassador for Rapport Home, staying abreast of new projects and cultivating a deep understanding of our brand and products.
* Provide informed and confident assistance to customers across various channels including online chat, email, social media, and phone.
* Demonstrate initiative and adept problem-solving skills to address customer inquiries promptly and effectively.
* Execute customer requests across diverse e-commerce platforms with precision and efficiency.
* Coordinate with our warehouse team to monitor shipments, ensuring seamless order fulfilment and addressing any adjustments as needed.
Ideal Candidate:
Are you ready to thrive in a dynamic, high-energy environment? We're seeking a talented and highly motivated individual to join our small, yet impactful team. Here's what we're looking for:
1. You're deeply passionate about your ro...