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Senior support manager

Wigan
Permanent
Samsic UK
Support manager
€35,000 a year
Posted: 17h ago
Offer description

Payroll

* Update Templa timesheets from all team's spreadsheet timesheets as required to ensure accuracy
* Always check holiday rates using spreadsheet: Samsic Holiday Calculator which differ from normal rates based on average earnings.
* Process approved overtime
* Check/update Overtime Tracker when adding C-Covers on Templa timesheets
* Employee Correction to Pay Request
* update Overtime Tracker spreadsheet
* Update Samsic holiday calculator
* Update and send sick log to payroll
* Log and file sick notes
* Update WIP report
* AWR (Additional Working Request/ Extra hours or OT-Overtime) log and document


Operational

* Oversee day-to-day operational service delivery to ensure smooth running and client satisfaction.
* Manage and respond to daily requests relating to operations, quality, and health & safety.
* Review and update procedures/standard operating procedures (SOPs) to maintain compliance and efficiency.
* Control and maintain documentation, ensuring accuracy, version control, and accessibility.
* Address health and safety concerns promptly, ensuring all issues are resolved efficiently and effectively.


Finance

* Request PO's from client as necessary.
* Ensure PO numbers are added to the WIP Report spreadsheet for 3 sites.
* Kitt Green requests with AWR relating to Cleaning, Security, Samsic supply partners
* Create quotes as requested by the client and obtain necessary signatures for authorisation
* Complete necessary documents as required Samsic - PO - Invoices
* Order and log all Materials/ Consumables/ Equipment included and not included in contract
* Register and raise necessary PO for equipment maintenance.


Swab Tests Results

* Check and ensure the swab results schedule is completed and is up to date.


Attendance Manager Spreadsheet

* Manage tracker of assiduity/ absences, punctuality and holidays - Operatives and Managers


Stationery Items and Archive Room

* Manage requests and order new stationery items:
* Complete necessary logs and trackers following orders


Orders Complete, order and log

* Janitorial Materials/ Consumables/ Uniform (in contract)
* Requests from Plant Team Managers


Training

* Review Training requirements
* Book in any requested training session and raise necessary PO.


Disciplinary - Grievance procedures

* Complete disciplinaries and grievances in accordance with the Samsic policy
* Log any reports following Samsic procedure


Janitorial

* Oversee the janitorial department and clothing stores to ensure efficiency.
* Raise any requests/issues on behalf or to the department.


Requests

* Complete any requests within reason from the Key Account Manager
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