Job Summary
Join us at the first FACEGYM franchise in Cambridge and be part of an
exciting new venture. In this role, you’ll lead facial workouts, deliver
exceptional customer experiences, drive sales, and build lasting client
relationships. You’ll be at the forefront of introducing FACEGYM’s innovative
services and retail offerings to a brand-new community, helping shape the
studio’s culture and set the standard for excellence. This is a unique
opportunity to grow with a pioneering team and make a real impact in the launch
of our newest location.
Key Duties And Responsibilities:
Responsibilities for this role include, but are not limited to;
* To
deliver all workouts in line with all FaceGym Workout protocols
* Responsible
for selling the brands’ unique offerings, Workouts and homecare products
within the Studio and when promoting the brand front of house
* Proactively
be aware of the power of body language, rapport building, mirroring and
matching behaviours with every customer, adapting selling and customer
service skills to different customer profiles and offering 5-star service
to everyone
* Having
the confidence to overcome selling challenges and ability to create retail
theatre to attract and entice customers, incorporating the client journey
and brand story whilst engaging with customers
* Maintain
an exceptional customer experience at every touch point of the customer
journey
* Responsible
for meeting retail and service individual targets and KPI’s (key
performance indicators)
* Ensuring
work stations are clean, presentable and well stocked with the necessary
products and tools/equipment required to carry out the full range of
Workouts and necessary tasks
* To
have a strong focus on maximizing retail potential and client retention
* Operating
efficiently point of sale systems, card machines and tills
* Building
and constantly updating knowledge on skincare, products and workouts
* Communicate
effectively and professionally with all the team, Studio Manager and
FaceGym management
* Using
learning from each site to further develop your clients experience in
store
* Building
on and constantly updating your own knowledge on skincare, products and
treatments
* Ensuring
all Health & Safety guidelines are adhered to in relation to the
sterilization and storage of all equipment
* Ensuring
a high standard of personal hygiene is maintained; grooming guidelines
followed, and emphasis is placed on cleanliness as in close contact with
clients
* Leading
by example at all times ensuring that you portray a professional image and
conduct yourself in a manner that represents the brand at a high standard
* Establishing
an effective working relationship with full team and management
* Being
skillful on Zenoti booking system
* Excel
in a Customer self-serviced studio setting, taking full ownership of the
client journey from first greeting and consultation through treatment,
aftercare, and successful checkout.
Person Specification:
The ideal candidate will:
* NVQ
3 Beauty therapy qualification or equivalent
* Hands
on experience with customers
* Previous
experience of working within beauty, retail and spa