Overview
The closing date is 08 April 2026
Coventry and Warwickshire Partnership Trust are looking for an enthusiastic and self-motivated individual to join our admin team supporting our Community Paediatric Service at City of Coventry Health Centre.
The post holder will play an important role within the team, to provide efficient and comprehensive administrative support for the service. The duties will include telephone bookings and queries, dealing with referrals, discharging patients, scanning, uploading to our system and sending out appointment letters.
You will have excellent communication skills as you will be liaising with internal and external agencies, other staff members, parents/carers and patients.
The team is made up of one other admin staff and eight clinical staff members,
The post is for three days a week (Monday, Thursday and Friday between hours of 8.30am - 5.00pm) based at Wayside House, and two days a week providing Reception cover (Tuesday and Wednesday 8.30am - 4.30pm) at City of Coventry Health Centre.
Main duties of the job
We are looking for a compassionate approach to supporting patient care and service improvements. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. The essential requirements of this post are a good telephone manner, working face to face with customers/patients/parents, high level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical, and you must be able to concentrate in a busy working environment.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
* generous annual leave entitlement which increases during your time with us
* excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
* salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
* discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
* wellbeing support, including an in-house counselling service, external helpline and more
* staff networks and support group
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job responsibilities
Handling all aspects of patient appointments
Maintaining a shared inbox
Working to tight deadlines
Inputting data in a timely and efficient manner
Confidentiality of patient information
Scanning and uploading documents
Dealing with patient referrals/discharging
Booking block appointments for toilet training sessions.
Dealing with patient queries.
Keeping relevant waiting lists up to date.
Person Specification
Qualifications
* Good General Education (eg. GCSE English and Maths)
Knowledge
* Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
* Ability to manage and prioritise own workload/use own initiative
* Good organisation skills and ability to multitask
* Ability to problem solve
* Understand confidentiality and apply the principles in every day working practice
* Ability to pay attention to detail where there are predictable interruptions to the work pattern
* Ability to deal with stressful situations and sensitive issues
Experience
* Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
* Experience of using Trust IT systems
* Experience of working in a busy office / customer care environment
* Experience of working in Healthcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Coventry and Warwickshire Partnership Trust
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