Head of Operations / Senior General Manager (with Deputy Manager hire to follow)
Sanderson King's Retail Practice is supporting the founders of an exciting new flagship retail and experience destination launching in London, and we’re now beginning to build the founding on‑site leadership team.
We’re looking to appoint a Head of Operations / Senior General Manager who will lead the launch and day‑to‑day management of the flagship space, working closely with the founders to bring the concept to life.
This individual will play a key role in building the team, establishing operational processes and delivering an exceptional customer experience from day one. The Deputy Manager role will also be hired as part of the leadership structure beneath this position.
Key responsibilities include:
* Leading the launch and operational setup of the flagship location
* Managing daily operations across the retail and customer experience environment
* Building and leading the on‑site team, including a Deputy Manager, supervisors and floor staff
* Ensuring exceptional standards across service, presentation and brand experience
* Working closely with the founders on commercial performance and operational strategy
We are keen to speak with individuals who have experience operating high‑footfall retail environments, which could include:
* Multi‑brand retail spaces
* Premium or lifestyle retail environments
The Deputy Manager role (£40k–£50k) will support the GM in leading the daily operation of the space and managing the wider team.
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