"
Desktop Engineer
Role: Desktop Engineer
Type: Permanent - Full Time
Location: West Yorkshire
Salary: £26,000 - £28,000
Full‑time permanent role to start ASAP.
Seeking an experienced Desktop Engineer to serve as the first point of contact for end users seeking technical assistance over the phone or email at a Further Education College in West Yorkshire. Provide timely support to staff and students, install and deploy hardware and software, and log jobs in a timely manner. Focus on supporting business, curriculum staff and key IT systems, hardware and infrastructure across the college.
Key Responsibilities
* Serve as the first point of contact for customers seeking technical assistance over the phone or email.
* Perform remote troubleshooting through diagnostic techniques and pertinent questions.
* Undertake allocated work without supervision or regular technical support.
* Act as a team member and be fully committed to a team approach.
* Deliver operational systems or small new project developments.
* Responsible for physical security of equipment appropriate to their assigned authority.
* Plan and manage small‑size IT projects.
* Undertake procurement exercises for required services and/or equipment and engage in technical evaluations.
* Ensure customer satisfaction with your work.
* Show a good understanding of your work area, providing advice on best practices.
* Build effective working relationships with staff at all levels and collaborate to explore new ways of exploiting the ICT infrastructure to meet business needs.
* Resolve problems with, and advise on change requests to, the ICT infrastructure.
* Recommend and promote the application and continual development of technologies to improve service delivery.
* Maintain and support desktops, laptops and peripherals across the college.
* Use the SCCM imaging system to re‑image machines and deploy software across the entire estate.
Experience / Qualifications Needed
* Level 3 qualification in a related discipline, or evidence of substantial professional practice at a similar level.
* Evidence of ongoing professional development in the area of work, with the ability to demonstrate how this has been applied in the workplace.
* Service Management qualification, ideally ITIL.
* SCCM experience is desirable but not essential.
* Relevant experience in a similar environment/industry, preferably within an educational establishment.
* Technical knowledge suitable to provide effective user support in the field of IT infrastructure.
* Demonstrate experience as the first point of contact for customers seeking technical assistance over the phone or email.
Candidates will also need a DBS. If you do not have one, Eden Brown can arrange one on your behalf.
If this role could be of interest to you please contact Callum Boyle via phone or email.
Eden Brown Synergy is an equal opportunities employer.
"
#J-18808-Ljbffr