Coffee Field Service Engineer Job title: Coffee Field Service Engineer Location: Up to £33,000 per annum c£4,500 for working 1 in 4 weekends vehicle pension other benefits.
Hours: 7am-4pm (leave at 7, home at 4), This is a roasting hot opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Dartford and the surrounding area.
Salary up to c£37,500 per annum including working 1 in 4 weekends vehicle pension other benefits Requirement A highly motivated, well-presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards and procedures.
Mechanical experience and knowledge required along with a full and fairly clean UK driving license.
Position Description Promote the company by responding to reactive and service call requests by working in professional, efficient and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.
Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order.
All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.
A confident individual with a passion for customer service Excellent understanding of coffee quality and associated equipment Demonstrates strong problem solving skills with an electrical mechanical background Computer literate with a clean driving licence Self-motivated with a flexible approach to work, location and hours.
(Required to work 1 in4 weekends) Salary: Up to £37,500 (OTE). Up to £33,000 per annum overtime for weekend work Company Vehicle 25 days holiday Pension other Company benefits.