Overview
Join to apply for the Telesales / Counter Sales role at Lawsons (Whetstone) Ltd.
Lawsons is the UK’s largest independent supplier of fencing, timber, and building materials. Since 1921, with 35+ branches, 700+ colleagues, and a growing presence in London and the South East, we are dedicated to serving customers and fostering a thriving team environment.
Telesales and Counter Sales Opportunity – AVS Lewes Team
We are seeking a proactive and enthusiastic individual to join our AVS Lewes branch, bringing high standards of customer service and sales expertise to both telesales and trade counter operations. This is an excellent opportunity to play a vital role within a respected builders’ merchant and develop your career in a dynamic, supportive environment.
Location – AVS Lewes
Address: Southdown Works, Laughton Rd, Ringmer, Lewes BN8 5PN
This is a full-time position with a 44.5-hour workweek, Monday to Friday 07:30–17:00, and alternate Saturdays 08:00–12:00.
Benefits
* Salary: £29,000-£30,000 – dependent on experience
* 25 days holiday, plus Bank Holidays and an additional celebration day
* Pension Scheme, Death In Service Scheme, and Employee Assistance Programme
* Access to the “My Reward” platform (Online GP Access and more)
* Ongoing training and genuine career progression opportunities
Main Responsibilities – Telesales & Counter Sales
* Provide outstanding customer service on the telephone (inbound and outbound) and face-to-face at the trade counter
* Previous sales experience within a builders’ merchant, trade counter, or similar retail environment (essential)
* Accurately process customer orders and quotations for a wide range of building materials
* Respond actively to customer enquiries, offering informed advice and product recommendations
* Build and sustain strong relationships with customers, suppliers, and colleagues
* Identify sales opportunities and upsell relevant products to meet customer needs
* Maintain high standards of branch presentation, stock levels, and compliance
* Assist with follow-ups on leads, sales promotions, and branch marketing initiatives
* Support teamwork and continuous improvement within the branch
* Uphold all health and safety policies and ensure safe working practices
* Strong telephone, written, and face-to-face communication skills
* Consultative approach with a passion for providing excellent service
* Confidence in working with targets and drive to achieve branch ambitions
* Positive attitude, adaptability, and teamwork ethos
* Attention to detail and efficient organisation skills
* Keen to learn about new products and systems (full training will be provided)
* Comfortable using point-of-sale and order processing systems
Why Join the AVS Lewes Team
* Work for a well-established, independent merchant with a reputation for reliability and quality
* Enjoy a varied and rewarding role with direct impact on customer satisfaction and branch success
* Become part of a friendly, experienced, and supportive team
* Benefit from structured training, professional development, and clear progression routes
* Contribute to a customer-focused, inclusive, and positive workplace
How to Apply
If you have a passion for sales, excellent customer service skills, and a commitment to making a difference in a team environment, we would love to hear from you. Please submit your application to join AVS Lewes and help us continue to set the standard for service in the builders’ merchant sector.
Lawsons and AVS are proud equal opportunities employers, welcoming applicants from all backgrounds, and are committed to creating an inclusive and supportive workplace.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Building Materials
Referrals increase your chances of interviewing at Lawsons (Whetstone) Ltd by 2x
Get notified about new Telesales Specialist jobs in Lewes, England, United Kingdom.
Worthing, England, United Kingdom 2 weeks ago
East Sussex, England, United Kingdom 2 days ago
Brighton, England, United Kingdom 1 day ago
Horsham, England, United Kingdom 2 months ago
Brighton, England, United Kingdom 2 days ago
Haywards Heath, England, United Kingdom 3 days ago
Haywards Heath, England, United Kingdom 1 month ago
Receptionist - Crawley Probation Office - Kent Surrey & Sussex (Ref: 9323)
Horsham, England, United Kingdom 1 month ago
Lancing, England, United Kingdom 1 day ago
Brighton, England, United Kingdom 1 week ago
Seaford, England, United Kingdom 3 weeks ago
Shoreham-By-Sea, England, United Kingdom 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr