Position: 1st Line Support
Location: Bromley
Salary: £30,000
Benefit:
* Company pension* Gym membership* On-site parking* Private medical insurance* Sick payExcited about diving into the dynamic realm of IT support? A trailblazing tech enterprise with a 25-year track record of innovation is on the lookout for a skilled individual to join their team as a 1st Line Support Analyst.
About Us:
We thrive on innovation, continuously pushing the boundaries of technology for over two decades. We've been pioneers in reshaping the digital landscape, offering groundbreaking solutions globally. Joining our team means becoming part of a vibrant community committed to excellence, creativity, and ongoing advancement.
As a 1st Line Support Analyst, you'll play a pivotal role in our mission to provide outstanding technical support to our clients. You'll engage with cutting-edge technology, tackle complex challenges, and directly contribute to our clients' business success.
Responsibilities:
* Engage with customers professionally, ensuring their issues are logged and they receive timely updates on progress.* Manage customer expectations effectively.* Monitor and resolve alerts for issues such as backups, disk space, and antivirus definitions.* Occasionally visit customer sites across London and the Southeast.* Address support is...