Intelligence Assistant
Application Deadline: 29 April 2026
Department: Legal
Employment Type: Permanent - Full Time
Location: Bolton
Description
Keoghs is looking to recruit an Intel Assistant to join the busy, fast paced Intelligence Team. The Intel Assistant in an entry-level role with future progression prospects. The Intel Analyst will be part of a team that form part of a wider Intelligence team based in our Horwich, Bolton office.
* The nature of the role includes, but is not limited to the following;
* Reviewing and adding new suspected fraudulent insurance claims onto our Keoghs Intelligence Database
* Verbal and written communication with external organisations, such as insurers, to obtain information to assist with gathering intelligence on suspected fraudulent insurance claims
* Assisting the Intelligence Analysts with progressing investigations and intelligence searches when necessary, answering phone calls, preparing outgoing correspondence, maintenance of internal databases
* Responding to incoming requests for information from external organisations, assisting the wider industry with the prevention and detection of fraud
Key Accountabilities
* Identifying key information from new files and manual entry of data onto various internal databases
* Decision making on what enquiries can be followed up and liaising with the Intelligence Analyst and internal file handler accordingly
* Making calls to insurers to obtain information relating to previous claims
* Compliance with service level agreements (SLAs) and internal policies and procedures
* Prioritising own workload and ability to maintain focus and commitment once sign off has been achieved
* Prepare responses to internal and external requests received based on the file information
* Communicate in a professional manner to obtain information
* Chargeable time recording targets – the target will increase during the probation period in accordance with progression and competency in addition to team focussed targets
* Provide and maintain accurate MI Spreadsheets
Working Hours
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is Parklands, Bolton Office. We also have a presence in Birmingham.
We are agile workers and currently attend the office at least 1 day a week.
Experience, Skills and Qualifications
Essential:
* Pass in English & Maths GCSE or equivalent
* IT literacy
* Good telephone manner
* Good communication skills
* Accuracy and attention to detail must be of a high standard, especially when dealing with repetitive type tasks
* Ability to prioritise and work on own initiative
* Ability to work under pressure, meet deadlines and organise workload
* Commitment to learning and understanding processes and building a level of experience within the role
Desirable:
* Previous experience of working in a target driven environment and/or time recording.
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 years’ service
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
*after successfully completing probation
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