Salary: £25,000 - 25,000 per year Requirements:
* 1+ years’ experience in a helpdesk or service desk environment
* Strong technical support skills across Windows desktop, Windows Server, and Microsoft 365
* Experience with virtualization (VMware, Hyper-V, or Azure)
* Knowledge of networking, firewalls, VPNs, WAN, and Wi-Fi troubleshooting
* Familiarity with monitoring tools (PRTG, Auvik, or similar)
* Customer-focused with strong communication and documentation skills
* Ability to manage multiple priorities while meeting SLAs
Responsibilities:
* In this role, you will be the first point of contact for customer issues, providing technical support across desktop, server, networking, virtualization, cloud, and security environments. You will take ownership of tickets from start to finish, working to SLAs, ensuring accurate documentation, and liaising with third parties as required—all while delivering a high-quality, customer-focused experience.
Technologies:
* Azure
* Cloud
* Hyper-V
* Support
* Microsoft 365
* Security
* VMware
* Windows
* Office 365
More:
We are a leading technology and communications provider delivering managed IT, cloud, connectivity, cybersecurity, and support services to a broad client base. Were offering hybrid working (3 days in / 2 days remote), 25+ days of holiday plus bank holidays, healthcare benefits, training and career development, performance-related incentives, and a supportive, team-focused environment. If you’re looking to develop your technical skills in a fast-paced managed services environment while delivering outstanding customer support, we believe this role is a great fit for you.
last updated 1 week of 2026