Customer Service Executive - Debt Management - Top 100 UK Employer! – Darlington DL1 £24,000 Performance Bonus - £30,000 OTE (No Sales) Tailored Training - Office based - Amazing Culture & Benefits Enjoy 25 days holiday bank holidays, free fresh fruit, and a packed calendar of social events all year round. Plus, receive exceptional training designed just for you to help you thrive. Monday to Sunday Shift Rotation: Mon–Fri, 8am–8pm - 2 weekends in 6 (WFH) 9am–1pm We want resilient problem solvers, top communicators, great listeners, and customer service experts! Are you a natural problem-solver with a calm, confident phone manner? This role is for someone passionate about making a real difference. You’ll be on the front line – supporting customers, understanding their situations, and delivering smart, balanced solutions with care and confidence. Join one of the UK’s Top 100 Best Companies to Work For — a buzzing, supportive call centre team in Darlington where 90% of calls are inbound. This is not a sales role — it’s about listening, helping, and creating real solutions. Responsibilities: * Answer incoming calls quickly and professionally, ensuring all responses align with company policies and procedures. * Communicate clearly and compassionately with customers, adhering to all internal and external guidelines. * Provide regular feedback on call volumes and types to support team performance. * Use our systems efficiently to keep accurate records for both clients and customers. * Find balanced solutions, negotiating effectively to meet the needs of both customers and the business. We Need: * Experience in a similar call centre or a fast-paced customer service environment. * Excellent communication and active listening skills—you must be confident and clear on the phone. * Genuine enthusiasm, empathy, and a strong commitment to outstanding customer service. * The ability to quickly understand information and adapt to changing situations. * Confidence working independently and thriving as part of a team. * The capacity to stay calm, focused, and effective even under pressure. Demi @ Duval is recruiting, get your application over today