Patient Services Team Leader
Ipswich Hospital | Administration | Permanent contract | Full time
Up to £28,500 per annum depending on experience
37.5 hours a week to include various shifts
Our Patient Services department at Ipswich Hospital currently have an opportunity for a Patient Services Team Leader. Continue your journey with us whilst we’ll support you to be your best.
To provide effective and efficient administration within the Reception/ Bookings and Enquiries team area. To support the Patient Services Manager in the day to day running of the Reception and Outpatient Booking teams and to provide leadership in their absence.
As our Patient Services Team Leader you will:
1. Show behaviour, attitude and outlook to support Patient Services Manager at all times especially in terms of setting standards to team members and presenting a united front around business and strategic decisions
2. Show excellent customer service skills as part of the reception /bookings team.
3. Ensure the work within the area of administration and support meets all required standards and time scales.
4. Handle all enquiries, or queries raised efficiently and effectively, escalating appropriately
5. Manage workloads, scheduling/rotas, approve time entries and annual leave requests.
6. To complete staff supervision- PDR, one to one's and other HR tasks
7. Managing the KPI's for the teams
8. To support the Enquiries team with call handling and quotations
To succeed as a Patient Services Team leader, you will need:
9. As the first point of contact for many of our patients you will need to be polite, professional and be able to show empathy and to be the patients ambassador.
10. Excellent communication skills and ability to disseminate information
11. Excellent Interpersonal skills
12. To have a positive outlook to change, ability to adapt and have a flexible approach.
13. Ability to review and refine admin processes
14. Ability to present to a group in meeting situations.
15. Ability to work under your own initiative
16. Previous experience of team leadership desired but not essential for the right candidate
17. Experience of working in a customer facing environment
18. Computer literacy, data base and MS Outlook skills are essential
19. Ability to remain calm and take control of situations where necessary
20. Ability to learn quickly and retain a variety of information.
21. GCSE English and Maths or equivalent qualification
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Nuffield Health Ipswich Hospital
Set in over 19 acres of private woodland, Nuffield Health Ipswich Hospital is a haven of tranquillity and repose. Only private patients are treated at Nuffield Health Ipswich Hospital, making us the only purely private hospital in East Anglia and the first within the Nuffield Health Hospitals group. We are currently registered with the Care Quality Commission for 60 beds, with areas of specialty in cataract, cosmetic, gynaecology, imaging & radiology, orthopaedics and urology & men's health Ipswich has a CQC (Care Quality Commission) rating of good.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.